Project Manager (Customer Support)

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the Ring Central account (Ring Central).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: Ring Central is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

Ring Sense AI is Ring Central’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that Ring Central applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for:

A detail-oriented, data-driven Project Manager to support cross-functional projects and initiatives. This hybrid PM/BA role requires someone who can navigate ambiguity, interpret technical requirements, and create clear documentation, process flows and deep-dive data analysis. The ideal candidate thrives in fast-paced environments, understands IT systems with an emphasis on Salesforce data, processes, and integrations with high proficiency in tools like JIRA, Confluence, excel, and Google Suite.

To succeed in this role you must have experience in:

• Technical writer; Create and maintain detailed process documentation, dependency maps, and data flow diagrams using Lucidchart or similar tools.

• Strong understanding of Support operations and call center environments, including case management, agent workflows, frontline team needs, and common operational challenges

• Drive discovery efforts, facilitating discussions to understand business needs, workflows, and system impacts.

• Review and contribute to business requirements documents (BRDs) and technical specifications.

• Work closely with program managers, project managers and technical teams to ensure alignment and clarity on project deliverables.

• Analyze and document project outputs related to SFDC release notes and technical documentation

• Metrics and reporting; Conduct data analysis to uncover insights, identify trends, and support data-driven decision-making.

• Navigate ambiguity and proactively push work forward without needing extensive direction.

• Coordinate across departments to align on objectives and resolve blockers.

Qualifications:

• 5+ years of experience in a Business Analyst, Project Manager, or Technical Analyst role.

• Expert understanding of Salesforce CRM , data, and related processes.

• Technical release documentation, and systems integration concepts.

• Proficient in JIRA, Confluence, Google Sheets/Docs/Slides, and Lucidchart (or similar diagramming tools).

• Experience writing BRDs, user stories, and other technical documents.

• Demonstrated ability to synthesize complex problems and make clear, actionable recommendations.

• Exceptional attention to detail, documentation skills, and organizational abilities.

• Strong communication and stakeholder management skills across technical and non-technical audiences.

• Comfortable working independently and under tight timelines.

What we offer:

• Comprehensive HMO package (medical and dental)

• Paid time off and paid sick leave

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

Ring Central is the #1 global cloud-based communications provider because it is not just selling solutions; it is enabling human connections. That’s why Ring Central is the largest and fastest-growing pure-play provider in its space.

Ring Central’s work culture is the backbone of our success. And don’t just take our word for it: Ring Central is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and Ring Central holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About Ring Central/Acquire BPO

Ring Central, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

• As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world
• Ring Central. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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