HRIS Specialist

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the Ring Central account (Ring Central).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: Ring Central is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

Ring Sense AI is Ring Central’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that Ring Central applies to their core software solutions.

This is where you and your skills come in.

We’re currently looking for a HRIS Analyst:

The HRIS Specialist is responsible for the ongoing support of Human Resource systems. This will include, but is not limited to support, model design, testing & deployment, and the ongoing administration of applications.

• Data Entry & Analysis. Collect, store, organize, and reconcile current and past data from different HR systems used as the company grew/grows. Ensure data integrity and quality assurance of all data through process improvement, audits, exception reporting, and alerts.

• **Process Documentation and Training.**Manage delivery and creation of internal documentation (e.g. wiki, process doc, etc.) to capture system processes and procedures; Create, continuously update, and assist with delivery of training, user guides, system workflows, standard operating procedures, and other support materials.

• Stakeholder Management. Work with business stakeholders across the world to align global HR data integration and analysis efforts and inform long-term roadmap planning.

• **Employee Communication.**Answer tickets from terminated and active employees and will distribute mail merge information.

To succeed in this role, you must have experience in:

• **HRIS Experience.**Have a minimum of 1-2 years Human Resource Systems or related experience.

• **Experience in System Support.**Integration, design, analysis, and implementation

• Workday experience is a must

• Experience in UKG preferred.

Desired Qualifications:

• **Educational Attainment.**Has Bachelors degree in any of the following: Computer Science, Computer Engineering or Information Technology

• Working Smart. Proven experience driving adoption and leveraging customer success best practices.

• Strategic and Analytic. Demonstrated ability to develop strategies to address business metrics, translate them into initiatives and track successful delivery.

• Effective communication. Possesses executive presence with communication that drives results and motivates the team.

• Adaptability. Thrives in ambiguity as part of a growing and expanding team.

• Night Shift: Willing to work on night shift and/or shifting schedules (US Hours)

• Work set-up: Willing to work on a hybrid setup (10-11 days in office per month, Cubao or Ortigas)

What we offer:

• Comprehensive HMO package (medical and dental)

• Paid time off and paid sick leave

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

About Ring Central/Acquire BPO

Ring Central, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

• As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world
• Ring Central. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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