Customer Success Team Manager (Retention)

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the Ring Central account (Ring Central).

It’s not every day that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: Ring Central is a $2 Billion+ annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

Ring Sense AI is Ring Central’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that Ring Central applies to its core software solutions.

This is where you and your skills come in. We’re currently looking for a Customer Success Specialist Team Manager:

• Lead & Coach: Motivate, mentor, and develop your team of Customer Success Specialists to exceed their goals and expectations.

• Drive Retention: Oversee all account management and retention activities in a high-volume, high-transaction environment.

• Improve the Process: Identify and drive process improvements, train staff, and find new, creative ways to retain our customers.

• Be the Customer Advocate: Build strong customer relationships, handle escalations, and provide feedback to other departments as the voice of the customer.

• Manage Performance: Set the example for your team, delegate effectively, and solve problems to drive results.

Desired Qualifications:

• Proven Leadership:3+ years of experience directly managing a hybrid team, customer service team, or retention team in a fast-paced, high-transaction environment.(Optional)

• Customer-Facing Experience: 3+ years in sales, account management, customer retention, or customer service.

• Track Record of Success: A clear, demonstrated history of meeting and exceeding set KPIs and targets.

• Core Skills:

Strong business acumen (B2B, SaaS, or SMB experience is a plus).

• Excellent communication, interpersonal, and conflict-resolution skills.

• Results-oriented leader with strong time management and prioritization abilities.

• Ability to learn quickly, adapt, and collaborate in a team environment.

• Education: BS/BA degree or equivalent relevant experience.

What we offer:

We offer all the work/life benefits you could ever want.

• Flexible work arrangement (Hybrid Setup)

• Comprehensive HMO package (medical and dental)

• Personal Time Off Leaves

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

Ring Central’s Customer Success works collaboratively to provide cohesive support and strategy that build, nurture and lead all aspects of the business. Ring Central has become the leading global cloud-based communications provider because it is not just selling solutions; it is changing the nature of communications.

Ring Central’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: Ring Central is committed to hiring and retaining great people because you power our success. Ring Central offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About Ring Central/Acquire BPO

Ring Central, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

• As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world
• Ring Central. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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