Senior Program Manager People Programs

Overview

At the Co-op, people are at the heart of everything we do. As part of the Employee Lifecycle & Belonging team, the Senior Program Manager plays a critical role in bringing our culture, values, and talent practices to life through programs that connect, recognize, and elevate the moments that matter most in the employee experience.

Reporting to the Director of People Programs, this role shapes, designs, and executes meaningful experiences from recognition and cultural programming to performance and talent initiatives that strengthen how employees live our values day to day. You’ll blend creative storytelling, program management excellence, and a human-centered design approach to create programs that feel valued and connected to our shared purpose and bring our distributed workforce together.

Responsibilities and Qualifications What You’ll Do:

• Bring our values and culture to life. Design and deliver culture and recognition programs that celebrate employees who model our values in action, ensuring experiences are inclusive, visible, and meaningful across all parts of the Co‑op.
• Enhance the full employee journey. Coordinate across teams and projects to weave our values and behavioral expectations into performance, talent growth, and key lifecycle touchpoint throughout the employee journey.
• Design for clarity and connection. Create simple, engaging, and visually compelling toolkits, guides, and learning assets that help employees and leaders put our culture and performance principles into practice every day.
• Tell our story. Capture and amplify stories that bring our culture, values, and employee stories to life, reinforcing what “great” looks like and celebrating progress across teams and functions.
• Lead with purpose and precision. Manage and evolve culture, performance, and recognition programs end to end—balancing creativity with structure and ensuring every detail supports a great employee experience.
• Center equity and belonging. Embed REDI (Racial Equity, Diversity, and Inclusion) principles into every phase of design and delivery, creating fair and inclusive experiences for all.
• Build strong partnerships. Bring the right people together at the right moments, enabling smart decisions, shared ownership, and connected experiences across divisions.
• Listen and adapt. Use employee feedback, data, and external trends to refine programs, enhance participation, and respond to changing business and people needs.
• Stay curious and bold. Experiment, learn fast, and adapt, designing employee experiences that make work feel more connected, purposeful, and human.

What You’ll Bring:

• Proven experience leading culture, performance, or employee experience programs in a complex, distributed organization such as retail, hospitality, healthcare, transportation or other industries with a mix of frontline and headquarters employees.
• Strong project and program management skills with a track record of driving multiple initiatives from concept through delivery.
• Experience translating values and talent principles into simple, high‑impact experiences that resonate with diverse employee populations.
• Excellent communication, storytelling, and visual design skills—able to turn ideas into clear messages and engaging moments.
• Comfort navigating ambiguity and balancing strategic thinking with hands‑on execution.
• A belief in the power of inclusion, empathy, and connection as drivers of performance and belonging.
• Curiosity about external trends and best practices, with the ability to translate insights into actionable improvements for how we support and grow our people.

ClosingAt REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.

Pay Range

$113,200.00 - $181,100.00 per year

What You’ll Do:

• Bring our values and culture to life. Design and deliver culture and recognition programs that celebrate employees who model our values in action, ensuring experiences are inclusive, visible, and meaningful across all parts of the Co‑op.
• Enhance the full employee journey. Coordinate across teams and projects to weave our values and behavioral expectations into performance, talent growth, and key lifecycle touchpoint throughout the employee journey.
• Design for clarity and connection. Create simple, engaging, and visually compelling toolkits, guides, and learning assets that help employees and leaders put our culture and performance principles into practice every day.
• Tell our story. Capture and amplify stories that bring our culture, values, and employee stories to life, reinforcing what “great” looks like and celebrating progress across teams and functions.
• Lead with purpose and precision. Manage and evolve culture, performance, and recognition programs end to end—balancing creativity with structure and ensuring every detail supports a great employee experience.
• Center equity and belonging. Embed REDI (Racial Equity, Diversity, and Inclusion) principles into every phase of design and delivery, creating fair and inclusive experiences for all.
• Build strong partnerships. Bring the right people together at the right moments, enabling smart decisions, shared ownership, and connected experiences across divisions.
• Listen and adapt. Use employee feedback, data, and external trends to refine programs, enhance participation, and respond to changing business and people needs.
• Stay curious and bold. Experiment, learn fast, and adapt, designing employee experiences that make work feel more connected, purposeful, and human.

What You’ll Bring:

• Proven experience leading culture, performance, or employee experience programs in a complex, distributed organization such as retail, hospitality, healthcare, transportation or other industries with a mix of frontline and headquarters employees.
• Strong project and program management skills with a track record of driving multiple initiatives from concept through delivery.
• Experience translating values and talent principles into simple, high‑impact experiences that resonate with diverse employee populations.
• Excellent communication, storytelling, and visual design skills—able to turn ideas into clear messages and engaging moments.
• Comfort navigating ambiguity and balancing strategic thinking with hands‑on execution.
• A belief in the power of inclusion, empathy, and connection as drivers of performance and belonging.
• Curiosity about external trends and best practices, with the ability to translate insights into actionable improvements for how we support and grow our people.

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.