Overview

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.

This position contributes to REI’s success by supporting the non-emergency functions of the Asset Protection (AP) Operations Center which include but are not limited to: new store planning and execution, background investigations, and workers compensation and insurance claims support. In this role, you will facilitate on-boarding new customers and services and will be responsible for driving standardization as the Co-op Emergency Coordination Center expands our capacity to meet and exceed the co-op’s changing needs, contribute to cross-divisional teams and working groups, and manage key collaborative relationships that support the progression of in-fight projects and high impact initiatives.

Responsibilities and Qualifications

Your Planning & Navigating Requirements (the plans the job is responsible for creating and executing, and how the job ensures they are implemented)

• Develops, implements, and collaborates on business continuity training programs and supports internal and external stakeholders on departmental projects.
• Reviews content of documents for all non-emergent work absorbed by the Co-ECC for accuracy in compliance with specific program guidelines and policies.
• Maintains the REI’s Business Continuity web portal and backup materials.
• Collaborates with each department to ensure they’ve identified the required BC support personnel and provides assistance with meeting or exceeding department expectations.
• Uses advanced problem-solving skills, sound judgement, tact, discretion and calm to gather information and initiate appropriate next steps and documentation.
• Recommend proactive solutions to mitigate risks.
• Follow AP Operations Center action plans and support business continuity efforts by providing intelligence and documentation used for decision making and communication to the field.
• Maintain an in-depth knowledge of AP processes and procedures for stores, distribution centers and headquarters
• Provide constructive input on guidelines and practices that will enhance the quality of service and support the AP Operations Center provides.
• Work location is your home but must be within 30 miles of an REI location. You will travel to that REI location in the event of a power or internet outage at your home. Occasional visits to this or other REI locations may be required.
• Work location must have reliable power and high speed (>100Mbs) broadband internet.
• Other duties as assigned.

The 10+ Essentials (the minimum knowledge, skills and abilities necessary to perform the job)

• 4+ years customer support experience.
• 2+ years of business continuity planning or related experience.
• Uses business knowledge, innovative thinking, and sound judgement in the solution of problems or the pursuit of business opportunities.
• Clearly conveys and accurately receives information by a variety of methods and in various situations.
• Strong project management skills.
• Ability to work both independently and in a team environment.
• Strong organizational skills.
• Ability to work any shift, including weekends and serve in an on-call rotation that include holidays if needed.
• Ability to respond to shifting priorities in a dynamic environment.
• Consolidates information from various sources including feedback from others to reach sound decisions.
• Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals.
• Possesses a continuous improvement mindset.
• Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.

ClosingAt REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.

Pay Range

$24.86 - $37.31 per hour

Your Planning & Navigating Requirements (the plans the job is responsible for creating and executing, and how the job ensures they are implemented)

• Develops, implements, and collaborates on business continuity training programs and supports internal and external stakeholders on departmental projects.
• Reviews content of documents for all non-emergent work absorbed by the Co-ECC for accuracy in compliance with specific program guidelines and policies.
• Maintains the REI’s Business Continuity web portal and backup materials.
• Collaborates with each department to ensure they’ve identified the required BC support personnel and provides assistance with meeting or exceeding department expectations.
• Uses advanced problem-solving skills, sound judgement, tact, discretion and calm to gather information and initiate appropriate next steps and documentation.
• Recommend proactive solutions to mitigate risks.
• Follow AP Operations Center action plans and support business continuity efforts by providing intelligence and documentation used for decision making and communication to the field.
• Maintain an in-depth knowledge of AP processes and procedures for stores, distribution centers and headquarters
• Provide constructive input on guidelines and practices that will enhance the quality of service and support the AP Operations Center provides.
• Work location is your home but must be within 30 miles of an REI location. You will travel to that REI location in the event of a power or internet outage at your home. Occasional visits to this or other REI locations may be required.
• Work location must have reliable power and high speed (>100Mbs) broadband internet.
• Other duties as assigned.

The 10+ Essentials (the minimum knowledge, skills and abilities necessary to perform the job)

• 4+ years customer support experience.
• 2+ years of business continuity planning or related experience.
• Uses business knowledge, innovative thinking, and sound judgement in the solution of problems or the pursuit of business opportunities.
• Clearly conveys and accurately receives information by a variety of methods and in various situations.
• Strong project management skills.
• Ability to work both independently and in a team environment.
• Strong organizational skills.
• Ability to work any shift, including weekends and serve in an on-call rotation that include holidays if needed.
• Ability to respond to shifting priorities in a dynamic environment.
• Consolidates information from various sources including feedback from others to reach sound decisions.
• Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals.
• Possesses a continuous improvement mindset.
• Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.