Who we are

We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Why would you love this job?

The Redis Cloud Operations team is hiring for a Site Reliability Engineer role, offering you the chance to work on large-scale systems and support our valued customers. You’ll operate state-of-the-art products using the most cutting-edge and best-in-class SRE tools. In this global role, you’ll participate in the monitoring, operation, and management of a Redis managed service at one of the world’s largest CSP. We’re looking for highly motivated team players with a keen attention to detail and substantial experience working in intense production environments. If you have a passion for tackling technical challenges on a global scale, this position is perfect for you.

What you’ll do:

As a Site Reliability Engineer at Redis, you will:

• Handle Technical Escalations:

Engage in complex troubleshooting and manage technical escalations within a Follow-the-Sun (FTS) support model, ensuring seamless global service coverage.

• Ensure System Reliability:

Leverage your software development and problem-solving expertise to create automation tools and runbooks, enhancing the reliability and stability of the Redis database on a leading cloud service provider.

• Collaborate with Engineering Teams:

Partner closely with engineering teams during service-impacting incidents, leading problem management efforts to maintain service continuity and stability.

• Participate in On-Call Rotations:

Be available for occasional weekend on-call shifts, providing critical support and ensuring service reliability.

What will you need:

• Due to U.S. government security clearance requirements, this role will require eligibility for a U.S. Top Secret/SCI + FSP security clearance (U.S. citizenship required for eligibility). Clearance is not required at time of hire. All qualified applicants will be considered consistent with applicable laws and government security clearance requirements.

• This position is based in Reston, VA, Redmond, WA, and Atlanta, GA.

• B.S. in Computer Science, Information Technology, Software Engineering, or a related field.

• At least 4 or more years of experience working on infrastructure/Cloud Ops/SRE domains.

• At least 3 years of experience troubleshooting real time production systems

• At least 2 years of hands-on experience with cloud infrastructure.

• Strong working knowledge in Linux/Unix.

• Deep understanding of networking (TCP/IP) with emphasis on the various cloud providers.

• Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.)

• Experience in scripting languages but not limited to: Bash, Python

• Familiarity with source code version control tools like Git, Gitlab, SVN, etc.

• Experience with containerization technologies and concepts.

• Experience using and maintaining deployment and configuration management tools (Github actions, Jenkins, Ansible, Chef, etc.).

• Experience in analyzing and debugging production issues at scale.

• Self-directed, ambitious, authentic, caring, and eager to learn new things.

• Experience with 24/7 on-call duty. Availability to nights and weekends (follow the sun)

Extra great if you have:

• FedRAMP certification is a plus.

• Experience working with large-scale distributed systems.

• Experience with NoSQL databases (especially Redis).

• Experience with infrastructure as code tools (Terraform, Pulumi, etc.)

• Linux and cloud certifications

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.

Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.