Work with engineering teams to review customer requirements submitted through tickets and determine if modifications to existing systems or installation of new systems can meet these requirements.

Telecommuting role to be performed anywhere in the U.S.

What You Will Do:

• Use information gathered from customers to design systems based on customer capability and performance requirements to solve customer problems.
• Work with other engineering teams to work “bug” tickets to fix software errors and meet customer requirements.
• Use information gathered from customer tickets and Red Hat documentation to design software solutions for customers.
• Consult with customers and internal Red Hat teams to track progress and report status on various projects.
• Coordinate with internal Red Hat engineering teams on the best methods and procedures to install software.
• Publicize work through blogs, web postings, or conference talks.
• Work as part of a team responsible for a wide range of enablement and support of the container platform for 5G telecommunication companies, contributing to industry-leading technologies in the Kubernetes ecosystem.
• Develop and integrate changes in multiple projects to troubleshoot, analyze bugs, determine root causes, and provide resolutions.
• Serve as a first point of contact for several Red Hat Open Shift Engineering teams from either our support team or any of a number of outward-facing groups.
• Review and validate design and enhancement proposals and patches from other members.

What You Will Bring:

• Bachelor's degree (U.S. or foreign equivalent) in Computer Science, Computer Engineering or related field and three (3) years of experience in the job offered or related role.
• Must have three (3) years of experience with: working in system engineering or DevOps; automation tools or scripting languages; Linux operation and administration; container-related technologies; and open-source projects and collaboration tools.

The salary range for this position is $135,408 - $166,310/year. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.