Principal Specialist ServiceNow Developer

Date Posted:

2026-06-02
Country:

India
Location:

IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli
Position Role Type:

Hybrid

What You Will Do

The Sr. Service Now Developer will bring in the deep Service Now expertise to design, develop, and maintain applications and workflows on the Service Now platform. This role involves collaborating with cross-functional teams to understand business needs, configuring the platform, and ensuring its reliability, performance, and scalability.

• Develop, configure, and customize Service Now modules, including ITSM, ITOM, HR Service Delivery, and others as required.

• Ensure compliance with organizational standards and best practices

• Work with business analysts, project managers, and stakeholders to understand requirements and deliver solutions

• Strong understanding of ITIL processes and their implementation in Service Now

• Implement integrations with third-party systems using REST/SOAP APIs and other Web Services using secured Authentication

• Design and implement automated workflows to streamline business processes.

• Document Technical customizations, configurations, and processes

• Stay updated on new Service Now technologies and features and recommend their adoption to enhance the platform's capabilities

• Executing Service Now upgrades and service packs, managing system readiness, testing, and controls for new features, enhancements, and fixes

Qualifications You Must Have

• 5+ years’ experience as a Service Now developer
• 2+ years’ experience in supporting the Service Now platform, Debugging Issues, Root cause Analysis and fixing Incidents
• Skilled in interacting with Subject Matter Experts (SMEs), Stakeholders, Business Analysts and RTX internal customers to develop functional specifications
• Experience in JavaScript, Angular JS and Service Portal widget scripting.
• Experience in developing and implementing Service Now modules such as ITSM, ITOM, HRSD
• Experience in Virtual Agent, Agent Workspace, UI Builder, Platform Analytics is a Plus
• Experience with the Scaled Agile Framework (SAFe) or other Agile software development methodologies

Qualifications We Prefer

• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• ITIL Foundation certification
• CIS - ITSM and/or any other products - nice to have

This is a hybrid position based out of Bangalore, India

*RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. *

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