Date Posted:

2026-04-24

Country:

India

Location:

IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

Position Role Type:

Hybrid

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What Our Expectations Are:

In Commercial Support, we believe that everything starts with our people. We foster a learning organization by providing opportunities for development, growth, and empowerment. We establish our products and services as the customer preferred choice by delivering world-class product & service dependability and benchmark customer service. We drive change and quality through our employee's imagination, dedication, and skills of their craft. We augment this by using technology, striving for proactivity, synergy, and always acting with integrity and respect. The P&WC Commercial Support organization supports a multidisciplinary eco-system.

Functional Description:

Warranty and Claims management is transforming a complex and manual transactional claims process into a simple, cost effective and highly automated flow. Increase system integration to improve efficiency and drive cross-functional collaboration to improve claims adjudication quality through real time information using analytics. The simplification of the claims process includes a solution for all type of claims including Warranty, ESP and FMP (collectively known as our Pay-per-Hour (PpH) programs). Bringing one single point of contact for our customers regarding P&WC Claims while creating employee proficiency through a series of minimal viable products allowing speed and ease to do business for our employees and our customers. (i.e. Backbone connectivity, center of excellence (COE) automation, connected & clean master data). The customer experience through our on/off-wing transactional claims will be significantly faster and easier with a unique trademark experience either through self-serve or white glove service.

What You Will Do:

• Responsible for reviewing and approving Engine event claims to ensure proper coverage while representing many different organizations.
• Prioritize, track and push claims, concessions etc through all stages of approval process, expediting as necessary.
• Understand P&WC commercial aspects concerning customer prior decision making i.e. customer financial situation (credit, sales, outstanding invoices) PpH contract, engine commercial programs, technical issues and customer agreements.
• Provides disposition of planned/unplanned events in order to issue proper disposition on engine and part claims.
• Ensures customer centric KPIs are met.
• Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements.
• Comply with Global Trade requirements (export controls).

Qualifications You Must Have:

• A University Degree or equivalent experience 2-5 years experience
• Strong interpersonal communication skills in English
• Flexibility in working hours
• Able to interpret and understand the Engine Maintenance Manuals (EMMs), Service Bulletins (SBs), Illustrated Part Catalogs (IPCs) and Commercial contracts
• Passion for data-driven decision making and analytics.
• A team player, leading by example.
• Comfortable with talking to customers on the phone.
• High level of curiosity to identify and create new business opportunities in untapped areas.
• Experience with SAP and Microsoft software's, CRM, P&WC Customer Portal (My PWC Power), Enovia (PLM), Sharepoint, FIORI.

Work Location: Bangalore

Travel: No travel requirement

Employment Type: Full-time

This position requires flexibility to support outside typical office hours (Will need to support Eastern Time Zone hours)

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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