Customer Account Specialist

Position Information

Date Posted: 2026-02-05

Country: United States of America

Location: US-FL-MIRAMAR-3601 ~ 3601 Flamingo Rd ~ FLAMINGO

Position Role Type: Onsite

Salary Range: $86,800 USD - $165,200 USD

Requirements

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

About the Role

Joining Collins Aerospace is not just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

This is a unique opportunity to play a critical role in supporting business divestiture activities while maintaining continuity for our customers. As a Customer Account Specialist, you will serve as the primary point of contact for customer repair activity impacted by divestiture, ensuring contractual, regulatory, and customer obligations are met throughout the separation process. In this highly visible role, you'll partner closely with internal teams and external customers to administer contracts, manage customer communication, and ensure all activities are executed accurately, compliantly, and on schedule.

Responsibilities

• Serve as the primary Customer Account Specialist supporting divestiture-related activities
• Execute assigned tasks to ensure continuity of customer support
• Ensure accurate documentation, tracking, and closure of repair orders in alignment with internal procedures
• Manage customer interaction, acting as a key liaison between internal stakeholders and external customers
• Ensure all separation activities are executed in compliance with contractual obligations, internal policies, and regulatory requirements
• Adhere to Global Trade compliance requirements across all customer transactions
• Provide practical to substantial knowledge of Collins Aerospace projects, programs, or systems to enhance daily operations and support broader organizational goals

Qualifications

Required Qualifications

• Typically requires a University degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
• Working experience in contracts, customer account management, or warranty administration, ideally in an aerospace or defense environment

Preferred Qualifications

• Project management experience with the ability to manage multiple priorities
• MRO industry experience with an understanding of repair order processes, service contracts, and aftermarket customer support
• Leadership experience with a high-volume customer service team, including performance management, talent development, and succession planning
• Experience implementing process standardization and continuous improvement initiatives to enhance operational efficiency and customer satisfaction

Benefits

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program

Additional Information

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

Role Type Definition: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

Equal Opportunity

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundary.