ABOUT RAMP

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

ABOUT THE ROLE:

Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly-closed customers. As a member of this fast-growing team, you will have the opportunity to help build and refine Ramp’s Customer Activation organization and define the customer strategy that fuels our growth.

WHAT YOU’LL DO:

• Project manage thorough and complete implementation and onboarding of new Ramp Enterprise customers

• Execute successful launches of the Ramp platform across Enterprise accounts in partnership with our Account Executive and Technical Consulting teams

• Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices

• Work with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions to solve for those

• Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative

• Become an expert in the full range of integration and configuration options for Ramp’s suite of products

• Assist customers with change management, and help run custom trainings for their organizations

• Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary

• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

WHAT YOU'LL NEED:

• Minimum 7 years of experience in customer success, activation, implementations, or sales experience in a B2B organization

• Experience managing enterprise customer relationships with numerous stakeholders

• Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills

• Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns

• Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed

• Proven track record of exceeding quota and/or outperforming key target metrics

• Ability to anticipate customers’ needs and position product solutions accordingly

• High adaptability and ability to thrive in a fast-paced environment

NICE TO HAVES:

• Bachelor’s degree from an accredited university

• Experience with Accounting Software (e.g. Netsuite, Quick Books, Xero, Sage) and/or Accounting (CPA)

• Experience implementing a nascent product to Enterprise customers

• Experience with financial services sales

• Experience at a high-growth startup

For candidates located in NYC or SF, the pay range for this role is $128,000- $212,500. For candidates located in all other locations, the pay range for this role is $115,000- $191,500.

BENEFITS (FOR U.S.-BASED FULL-TIME EMPLOYEES)

• 100% medical, dental & vision insurance coverage for you

• Partially covered for your dependents

• One Medical annual membership

• 401k (including employer match on contributions made while employed by Ramp)

• Flexible PTO

• Fertility HRA (up to $10,000 per year)

• Parental Leave

• Unlimited AI token usage

• Pet insurance

• Centralized home-office equipment ordering for all employees

• Health and Wellness stipend

• In-office perks: lunch, snacks, drinks, and more

• Budget for intra-office travel

• Relocation support to NYC or SF (as needed)

REFERRAL INSTRUCTIONS

If you are being referred for the role, please contact that person to apply on your behalf.

OTHER NOTICES

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice