
Inventing the technologies the world loves.
(Server) HW Customer Support Engineer, Sr. Staff
Company:
Qualcomm Communication Technologies Ltd.
Job Area:
Engineering Group, Engineering Group > Hardware Applications Engineering
General Summary:
As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Hardware Application Engineer, you will provide technical expertise of hardware through trainings, product demonstrations, and the design, debug, test, and quality support of customer products. Qualcomm Hardware Application Engineers collaborate with cross-functional teams to assess the potential application of company products that meet and exceed customer needs.
General Summary:
This role is ideal for a seasoned technical expert and communicator who thrives in a fast-paced, cross-functional environment. You will drive customer adoption from concept to commercialization and mass production, representing the voice of the customer internally while delivering best-in-class technical support externally. You will be the founding member of a to-be-hired server CE team and will help shape the team’s future structure and priorities. While this role will initially be hands-on, it will evolve into a technical leadership position as the team grows. In this role, you’ll work closely with internal design, systems, and validation teams, and with external partners across thermal, power, SI/PI, and firmware disciplines. You'll also become deeply familiar with reference platforms and platform implementation guides to ensure customer system designs meet the highest performance and reliability standards.
Minimum Qualifications:
- Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and **13+**years of Hardware Applications Engineering or Hardware Design experience or related work experience.OR
Master's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 12+**years of Hardware Applications Engineering or Hardware Design experience or related work experience.**OR
PhD in Electrical/Electronics Engineering, Computer Engineering, or related field and 10+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
Key Responsibilities
-
Lead hardware support for strategic customers adopting server processor So Cs, including hyperscalers, OEMs, and ODMs
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Act as the primary technical interface for customer hardware teams during design, bring-up, validation, and deployment phases
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Perform detailed reviews of customer schematics, PCB layouts, thermal designs, power delivery networks, and signal integrity plans
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Support SoC interface validation and debug across DDR, PCIe Gen6/Gen7, CXL, Ethernet, and other high-speed interfaces
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Collaborate closely with internal engineering, software, validation, and product teams to address technical challenges and customer feedback
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Identify gaps in customer and internal design expectations and propose practical solutions or mitigations
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Familiarize with the reference platforms and platform implementation guides developed by internal teams to effectively support customer development
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Deliver high-quality technical documentation, training, and onboarding material for customer enablement
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Drive continuous improvement of support processes and infrastructure to scale across customer engagements
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Help shape the future of the server CE team and serve as a technical leader as the team grows
Preferred Qualifications
-
15+ years of experience in server platform design, bring-up, or customer-facing technical roles
-
Prior experience supporting hyperscalers, OEMs, or ODMs in server hardware deployment
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Deep understanding of high-speed board design principles including: o DDR5, PCIe Gen6/Gen7, CXL, Ser Des, and Ethernet o PDN design, SI/PI simulation and debug, EMI/EMC mitigation
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Experience with system bring-up and debug tools: oscilloscopes, logic analyzers, BERTs, etc.
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Familiarity with system firmware (UEFI, BMC, BIOS) interactions during hardware validation
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Exposure to server platform compliance and interoperability standards (e.g., OCP, JEDEC, PCI-SIG)
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Programming or scripting experience (e.g., Python, shell) to aid automation or debug • Excellent communication, organizational, and leadership skills
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Demonstrated ability to influence internal teams and manage customer engagements with high autonomy
Bonus Skills
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Familiarity with SoC integration, including silicon debug or validation experience
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Previous participation in server platform standardization efforts (e.g., OCP NIC 3.0, Open Compute Server specs)
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Experience with AI/ML, HPC, or cloud workload requirements on server platforms
Minimum Qualifications:
- Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 6+ years of Hardware Applications Engineering or Hardware Design experience or related work experience. OR
Master's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 5+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
OR
PhD in Electrical/Electronics Engineering, Computer Engineering, or related field and 4+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
If you would like more information about this role, please contact Qualcomm Careers.
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Qualcommについて

Qualcomm
PublicInventing the technologies the world loves.
10,001+
従業員数
San Diego
本社所在地
$136B
企業価値
レビュー
3件のレビュー
3.0
3件のレビュー
ワークライフバランス
3.0
報酬
2.0
企業文化
2.5
キャリア
3.5
経営陣
2.0
45%
知人への推奨率
良い点
Opportunity to work at reputable company
Interesting work and new skill development
Strong brand name recognition
改善点
Low compensation compared to market rates
Poor communication from employees
No benefits provided
給与レンジ
21件のデータ
Junior/L3
Junior/L3 · Data Scientist
0件のレポート
$196,000
年収総額
基本給
$150,000
ストック
$33,000
ボーナス
$13,000
$166,600
$225,400
面接レビュー
レビュー8件
難易度
2.8
/ 5
期間
14-28週間
面接プロセス
1
Application Review
2
Recruiter Screen
3
Technical Phone Screen
4
Onsite/Virtual Interviews
5
Team Matching
6
Offer
よくある質問
Coding/Algorithm
Technical Knowledge
System Design
Behavioral/STAR
Past Experience
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