Company:

Qualcomm China

Job Area:

Engineering Group, Engineering Group > Hardware Applications Engineering

General Summary:

• Support Auto customer/project as technical account manager. The role will be interface between customer and Qualcomm support team. Manage customer, project and issues. Build good relationship with customer and manage customer’s expectation, monitor customer project milestone and escalate key issues to both customer and Qualcomm support team.
• Skills/experience: Customer and project support experience with good cross-functional team communication and management skills. Auto industry experience is preferred。

Additional Job Description:

Preferred Qualifications:

• 8+ years of customer support or project management experience or related work experience.
• 3+ years of work experience in a role requiring interaction with leadership.
• 3+ years of experience working in a large matrixed organization.

Principal Duties and Responsibilities:

Customer Management

• Visit customer regularly.
• Train customer to understand and follow Qualcomm support process.
• Win customer’s trust through good support.
• Manager customer’s expectation.
• Drive CE team to provide proper support to customer.
• Driver CE team to train customer.

Project Management

• Collect customer project information and monitor progress.
• Monitor all key milestones and support customer to archive all milestones on time.
• Work with customer and CE team to launch product successfully.
• Write regular project report to internal team.

Issue support

• Identity key issues with customer and escalate them to internal team.
• Drive team to support critical issues with priority.
• Run daily scrum in project critical phase.

Minimum Qualifications:

• Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 4+ years of Hardware Applications Engineering or Hardware Design experience or related work experience. OR
  Master's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 3+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
  OR
  PhD in Electrical/Electronics Engineering, Computer Engineering, or related field and 2+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.

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