LEAD ASSOCIATE - TOMMY HILFIGER

About the Role

Be part of an iconic story. TOMMY HILFIGER is one of the world's most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions.

Tommy Hilfiger's global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand.

Reports to: Store Management

Summary

The Lead Associate's primary function is to sell and promote Tommy Hilfiger merchandise through execution of the TH Customer Service Standards. The Lead Associate has cash responsibilities and performs a variety of operational activities as assigned by Store Management.

Overall Responsibilities

• Consistently provide TH Customer Service to company standard
• Keep merchandise filled to appropriate levels on sales floor
• Ensure the store is visually distinctive and appearance impeccably maintained
• Minimize shortages through proper loss prevention procedures
• Demonstrate awareness of store sales plans and results
• Demonstrate awareness of individual contribution to business results
• Follow all operational policies and procedures
• Manage time and prioritize tasks
• Demonstrate effective written and verbal communication skills
• Attend Take 5 meetings and participate in staff meetings, as required

Customer Service Responsibilities

• Generate maximum sales potential in accordance with the TH Customer Service standards
• Build repeat customer base through excellent data capturing and service
• Maintain strong knowledge regarding product, promotions, and special events in order to communicate to customers for more effective selling
• Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner
• Effectively maintain zone coverage; acknowledge every customer within the zone; treat customers with priority over assigned tasks
• Demonstrate effective written and verbal communication skills
• Manage time and prioritize tasks

Personal Responsibilities

• Represent the TH image through personal and professional appearance
• Demonstrate professional image and conduct
• Be flexible to work rotating hours, as assigned by management
• Communicate concerns to management
• Assist in developing Sales Associates
• Maintain respect of peer group, staff and supervisor
• Create energy and excitement around shared goals and values and act with integrity
• Support all company and management decisions
• Change schedules, adapt to the needs of the position, undertaking night shifts, weekends and holidays

Operational Responsibilities

• Adhere to Policies and Procedures
• Observe sales floor and stockroom for loss prevention and advise management of any unusual internal or external activity
• Execute Opening and Closing checklist duties as directed by store management to ensure store is always ready for business
• Operate all register transactions including that of management (refunds, exchanges, associate sales, post voids, store credits, sale sends, gift cards, cash pulls)
• Be authorized to reconcile all media when requested: Count in register tills, count down register tills, safe cash fund secondary verification, audit registers between cashiers
• Be able to lift a minimum of 40 pounds and stand for long periods of time

Merchandising & Visual Responsibilities

• Ensure consistent and accurate replenishment of product onto the sales floor
• Comply with visual presentation standards
• Execute markdowns and re-merchandise, as needed
• Maintain store organization fixtures/hardware/general cleanliness

Benefits

Your wellbeing is our priority. At PVH, we offer competitive, cost-effective, and comprehensive benefit packages. We strive to provide options when it comes to your health, finances, and work-life balance.

• Insurance: best in class medical insurance, vision insurance, dental insurance, life insurance, disability insurance, and more
• 401(k): An above-market 401(k) contribution to help eligible associates save for retirement
• Flexible Workplace: Company-paid holidays, paid time off, seasonal hours, and flexible work schedules
• Wellbeing Support: A variety of wellbeing tools and programs
• Care.com Services: Access to services for childcare, elder care, adoption preparation, pet care, plus reimbursement for backup care when regular plans fall through
• Education Assistance: Receive support for continued education including tuition reimbursement
• Associate Discount: Shop at company outlets and e-commerce sites at a discount

Please note, eligibility depends on employment status, location and length of time employed with PVH and benefits may be subject to change.

About PVH

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+.

One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.

Equal Opportunity Employment

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law.

In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.

To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant's current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose salary history information to PVH.

Applications will be accepted on a rolling basis until the position is filled.