About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

Partner Success Manager – EMEA

About the Role

We are seeking a highly motivated a Customer Success Manager who can work with our Channel Partners to drive product adoption, growth, and long-term customer health through partners. In this role, you’ll collaborate with channel partners to ensure end customers successfully onboard, realize measurable value, and expand their use of our solutions, ultimately leading to renewal and growth. You will act as a strategic advisor and advocate for the Partner to ensure they are bringing all the right resources to keep our customers healthy and growing.

Key Responsibilities

• Execution and delivery to lift renewals

• Create a trusted relationship with GTM teams at a select group of named Proofpoint Partners

• Ensure that our key Customer Success offers are being regularly delivered to a Partner’s customer base with a focus on upcoming renewal cycles

• Advise Partners proactively on where and how to run Customer Success for Proofpoint

• Be data driven in how and where you spend your time to identify the accounts and Partner teams that will most impact our results

• Be hyper reactive to customer issues that arise and help Partners get them solved before it creates churn risk in the future

• Support partners in business reviews and escalation management

• Data and reporting

• Closely track execution to be able to report on activities, risks, and outcomes

• Forecast retention risks for your Partners 2+ quarters ahead

• Cross-Functional Collaboration

• Work with Channel Sales teams to align partner strategy, incentives, and execution

• Provide structured feedback loops to improve partner programs and the customer lifecycle

What You Bring

• 5+ years in Customer Success, Channel Management, Account Management, or equivalent SaaS experience
• Technical knowledge of Cybersecurity products with Proofpoint knowledge an advantage
• Experience working within a partner-led or reseller-driven go-to-market model (preferred)
• Ability to build trust quickly with both partners and executive-level customer stakeholders
• Strong analytical skills—comfortable interpreting product usage data and customer health signals
• Excellent communication, presentation, and facilitation skills
• A passion for helping customers achieve outcomes and a mindset for continuous improvement

Success in This Role Looks Like

• Partners are confident, engaged, and performing as true customer success multipliers
• Customers achieve strong product adoption and recognize the value of our products
• Consistently high retention and expansion rates across the partner-driven portfolio

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

How to Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!