As an IT systems engineer senior/lead working in our IT Creative Business Operations department, you’ll be responsible for servicing and supporting assigned technical infrastructure. In this role, you’ll lead others in evaluating, implementing, and supporting complex Windows and Linux-based application servers, along with large-scale printing and inserting production lines. In addition, you’ll be accountable for the creation of technical and procedural instructions within a technical domain, and critical incident management strategies and processes. Moreover, you’ll also partner with our Project Management Office and other areas within IT to define project tasks, estimate and coordinate work efforts between multiple groups, resolve or escalate issues, provide status updates on assigned deliverables, and test and implement solutions. As a lead, you’ll act as a role model to technical resources, lead a team of technical resources and act as a point of contact for infrastructure or technology-specific questions. This position will require you to report into our 603 Alpha Dr, Highland Heights, 44143 office location.

Must-have qualifications

• Associate's degree or higher in an Information Technology discipline, Math, or other related field of study and a minimum of four years of experience working with operating system hardware and/or software components in a large IT environment with many categories of devices, infrastructures and operating systems

• Instead of a degree, a minimum of six years related experience working with operating system hardware and/or software components in a large IT environment with many categories of devices, infrastructures and operating systems may be accepted

Preferred skills

• Experience with Linux and Windows server systems.
• Exposure to Mainframe Processes
• Critical, high pressure/stress incident management experience.
• Project Management facilitation and organization skills.
• Mechanical aptitude and experience in line with light manufacturing or operational printing environments. (Nice to have)

Compensation

• $87,390-$129,250/year depending on the position level and experience
• Gainshare bonus up to 30% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Equal Opportunity Employer:

Our progressive culture, Core Values, and the dedication of our people make us a best place to work.

We're honored to be Forbes' 2022 Best Employer for Diversity and one of FORTUNE's 100 Best Companies to Work For(See Disclosure). Our talented group of more than 50,000 employees across the country are unified by our Core Values and the pride we take in upholding and evolving our diverse, inclusive culture.