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Progressive
Progressive

Insurance company.

Claims Adjuster

RoleFinance
LevelMid Level
LocationBaltimore, Moldova, United States
WorkOn-site
TypeFull-time
Posted2 months ago
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As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a training period of about 12 weeks. After graduating from training, you’ll be expected to report to an office about four days per month for important meetings, training, and collaboration. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office more than four days per month.

Duties & responsibilities (upon completion of training)

  • Determine coverage
  • Determine liability (who’s at fault for the damages)
  • Interview customers, claimants, and witnesses
  • Partner with appraisers/estimators to manage vehicle repairs
  • Negotiate with customers and other insurance carriers and resolve claims

Must-have qualifications

  • Bachelor's degree or higher
  • Instead of a degree, a combined total of five years post-secondary and/or relevant work experience

Schedule: During onboarding (first three months), Monday-Friday 8:30am-5:30pm; after onboarding, Monday-Friday 9:00am-6:00pm including Saturday rotations (to accommodate our customers, the commitment to work Saturdays may be a permanent or on a rotational basis determined by business need)

Compensation

  • Once you complete training and pass any necessary testing requirements, your salary will be $52,500/year, however, during training, you’ll be paid hourly based on your annual salary.
  • Gainshare bonus up to 16% of your eligible earnings based on company performance.
  • An additional 10% when you work weekend hours.

Benefits

  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance

Equal Opportunity Employer:

Our progressive culture, Core Values, and the dedication of our people make us a best place to work.

We're honored to be Forbes' 2022 Best Employer for Diversity and one of FORTUNE's 100 Best Companies to Work For(See Disclosure). Our talented group of more than 50,000 employees across the country are unified by our Core Values and the pride we take in upholding and evolving our diverse, inclusive culture.

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About Progressive

Progressive

The Progressive Corporation is an American insurance company. Progressive is currently the #2 auto insurer in the United States behind State Farm. The company was co-founded in 1937 by Jack Green and Joseph M. Lewis, and is headquartered in Mayfield, Ohio.

10,001+

Employees

Mayfield

Headquarters

$50.2B

Valuation

Reviews

10 reviews

3.8

10 reviews

Work-life balance

3.2

Compensation

4.1

Culture

3.4

Career

3.3

Management

4.0

68%

Recommend to a friend

Pros

Good pay and compensation

Flexible work arrangements

Supportive management

Cons

Work-life balance challenges

High pressure and stress

Communication and staffing issues

Salary Ranges

84 data points

Junior/L3

Mid/L4

Junior/L3 · Data Analyst

6 reports

$69,320

total per year

Base

$53,477

Stock

-

Bonus

-

$69,320

$136,504

Interview experience

6 interviews

Difficulty

3.5

/ 5

Duration

14-28 weeks

Offer rate

17%

Experience

Positive 17%

Neutral 0%

Negative 83%

Interview process

1

Application Review

2

Recruiter Screen

3

Hiring Manager Interview

4

Technical/Panel Interview

5

Assessment/Task Review

6

Final Decision

Common questions

Technical Knowledge

Behavioral/STAR

Past Experience

Culture Fit

Problem Solving