The Sr. Director, Global Packaging Strategic Key Accounts is responsible for developing and executing the global strategy for assigned multinational customers to drive profitable growth, strengthen long-term partnerships, and ensure flawless execution across regions.

This role leads global account planning, coordinates cross-regional commercial teams, and serves as the executive interface between the company and the customer's global leadership. This role sits on Packaging Global Leadership Team.

The position requires strong strategic thinking, commercial leadership, and the ability to align internal functions (sales, supply chain, R&D, finance) to deliver superior value to global customers.

Key Responsibilities

• Global Account Strategy

• Develop and execute global key account strategies aligned with company growth and profit objectives.

• Identify opportunities to expand business across regions, products, and applications.

• Lead long-term strategic planning with customers to build sustainable partnerships.

• Customer Relationship Leadership

• Build and maintain executive-level relationships with global customer leadership.

• Act as the primary global contact for the assigned key accounts.

• Lead global business reviews and strategic planning sessions with customers.

• Revenue & Growth Management

• Deliver revenue, profitability, and market share growth for 7 global key accounts and drive growth in 5 prospect accounts.

• Manage global pricing strategy, RFQ and contract negotiations.

• Identify cross-selling and innovation opportunities.

• Cross-Regional Coordination

• Coordinate regional sales teams to ensure consistent global customer engagement.

• Align commercial activities across USCA, LATAM, EMEA, and Asia.

• Drive collaboration between global and local teams to maximize customer value.

• Internal Leadership & Alignment

• Lead global account teams consisting of direct team of key account managers and indirect team of regional key account managers, technical service, S&T and supply chain representatives.

• Ensure alignment between customer needs and internal capabilities.

• Advocate for customer priorities internally.

• Operational Excellence

• Ensure flawless execution of supply commitments and service levels.

• Monitor performance metrics including volume, profitability, service level, and working capital.

• Resolve escalated commercial or operational issues.

• Customer satisfaction and loyalty through proactive engagement and continuous improvement.

• Global Account Governance

• Develop and implement governance structures for global accounts, including performance metrics, regular reviews, and escalation processes to ensure accountability and transparency.

• Risk Management: Identify and mitigate risks associated with global account relationships, including contractual, operational, and reputational risks.

• Market Intelligence: Maintain deep knowledge of industry trends, competitor activity, and customer strategies to inform account planning and positioning.

Qualifications

• Bachelor's degree in Business, Marketing, or related field; MBA or equivalent preferred.
• 10+ years of progressive experience in strategic account management, preferably in a global context.
• Proven track record of managing complex, multi-national customer relationships and delivering significant business growth.
• Ability to develop and execute strategic plans that drive global business results.
• Experience working in a matrixed organization and leading cross-functional teams.
• Willingness to travel domestic and internationally as required – more than 50%· Experience working across multiple regions and cultures

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.