As a Technical service representative, you will provide technical and administrative support by analyzing and managing cases related to product quality, service processes, and technical requests. You will handle requests from our dealership and end-user clients, and you will be responsible for cases requiring follow-up, following the service offering for each process to ensure customer satisfaction. This is a 100% on-site role, and you will be reporting to the head of customer service.

Main Responsibilities.

• Receive, document, and analyze claims or technical incidents related to the service offering.
• Coordinate solutions with internal departments.
• Track each case until closure, ensuring feedback to the customer.
• Manage customer requests across different support channels.
• Provide clear and accessible technical guidance (expert level not required, but product and process knowledge is important).
• Communicate with customers, dealerships, and internal departments

Qualifications.

• Bachelor's degree in chemical engineering or industrial engineering.
• +2 years of experience in a similar role.
• Intermediate English

About us:

Here at PPG we make it happen, and we are looking for candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Your recruiter will discuss benefits with you during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.