Financial Shared Services Associate

Status: Exempt (salaried)

Department: Finance

Position Summary

The Financial Shared Services Associate manages the end-to-end billing and collections process, ensuring timely customer payments and accurate financial record-keeping. Key duties include generating invoices, posting cash receipts (ACH, checks, credit cards), reconciling accounts, managing aging reports, resolving payment discrepancies, and performing collection

Core Duties and Responsibilities

• Generate and dispatch accurate, timely invoices and credit memos to customers.
• Work with sales and operations to create invoicing for multiple customer sites and locations. Includes several billing types.
• Upload invoices created to multiple customer portals.
• Process incoming payments, posting checks, ACH, and wire transfers to the correct customer accounts.
• Monitor aging reports to identify overdue accounts, initiating collection calls or correspondence to secure payment.
• Investigate and resolve customer queries, billing discrepancies, and payment disputes.
• Reconcile AR sub-ledgers with the general ledger and assist with month-end closing procedures.
• Bad debt provision.
• Assist with the processing of monthly tax filings
• Review new customer credit applications and set credit limits to mitigate risk.
• Manage the Accounts Receivable email, communicating with customers and internal management as necessary
• Ability to multitask a high volume of invoicing requests.
• Maintain a strong internal control environment compliant with SOX
• Build and maintain effective cross-functional relationships within the organization; engage with cross-functional partners proactively in completion of job responsibilities
• Support ongoing process improvement projects
• Represent Plug Power in a professional manner and in all interactions
• Perform all other duties as assigned
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform all other duties as assigned.

Education and Experience

• Bachelor’s degree in business, accounting, or other relevant field or equivalent combination of education and experience
• At least one (1) years of experience in an accounting or customer service or detail-oriented role required
• Experience with a large international firm highly preferred
• Ability to approach all work activities with a customer service focus
• Ability to work across geographies
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook.
• Fluent written and spoken English
• Strong verbal and written communication skills
• Uncompromising dedication to quality
• Demonstrated analytical abilities with strong attention to detail
• Ability to manage complex projects and multi-task effectively
• Fluent English, other European languages are a plus
• Must be driven and self-motivated

Plug Power is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.