Job Title

After-Sales Service Engineer:

Location(s)

• Taiwan Field
• Euro Immun

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity

Service Support for customers:

• Perform installation, customer training, PM, to ensure the instrument working condition at customer site; improve customers satisfaction
• Service training:
• Perform specific product service training, prepare training material, conduct the training and practice, including installation, PM, alignment, troubleshooting
• Problem solving:
• Propose technical solution to customers, reduce customer complaints, figure out the root cause; take preventive action
• Customer visit and troubleshooting support:
• Initial customer visit and PM to improve customer satisfaction and reduce instrument failure rate; provide fast response to troubleshooting support to meet customer need
• Distributor support:
  Provide technical support to distributors; provide quotation and service report according to corporate policy and workflow
• Provide remote support for regional distributors for technical related issues
• Other ad hoc duties as assigned