Position Summary:

The Collection Administrator will be responsible for preparation and mailing of legal documents to support account default and termination procedure.

Major Responsibilities:

• Support our Field and Collections Analysts in a centralized default and termination documentation process

o Collect and review customer contracts

o Create customer letters/notifications

• Ensure appropriate documents are shipped and received. Make notifications of receipt and follow-up on returns.

o Ship all required documents

o Track deliveries and update collections management system

o Notify business partners of package deliveries

• Assist with cross-functional processes and communication

o Asset recovery

o Collections agency placement

• Measure and identify opportunities for procedural improvement, provide recommendations, and execute ideas.
• Other projects and tasks as assigned.

Qualifications:

• Highschool Diploma Required.

• Minimum 1 year of experience in prior clerical and/or customer service experience is preferred.

• Experience working within an office environment.

• Intermediate experience with Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Strong written and verbal communication skills

• Ability to build relationships within and across the organization

• Ability to analyze complex information and present it in a way that is easy to understand

• Ability to work independently

• Proactive and positive attitude

• Emotional intelligence

• Handles multiple work assignments successfully

• Strong organizational skills

• Agile and quick learner, enjoys collaborative projects and continuous education

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer: