Position Summary:

The Senior Cloud Administrator (SCA) specializes in supporting and implementing M365 and Azure services. This role provides day-to-day management, monitoring and resolution of everyday technical issues.

As an SCA, you will manage cloud administration and support projects across various business units. Collaborating with enterprise teams to resolve technical problems, participate in system design and rollout tasks, and support project launches. Ensuring a smooth transition by removing technical barriers during adoption is also a key part of this role. Additionally, you will assist Senior Engineers on Microsoft platforms and help drive improvements in Microsoft cloud systems.

This position involves working with both internal and external groups, including Network Administrators and Technical Services teams, to monitor and maintain systems in Microsoft 365 and Azure environments. Candidates should have strong support skills in Microsoft 365, Exchange, Entra, and Azure, as well as experience with provisioning, managing, monitoring, and decommissioning these services.

Other duties include standard enterprise data center support for servers, on-premises Exchange, and integrating external SaaS and hybrid solutions. Success in this role requires advanced technical knowledge and hands-on expertise with Microsoft Cloud and infrastructure technologies. The ideal candidate enjoys working with cloud environments and aims to be part of an innovative, dynamic team.

Responsibilities Include:

• Support of Exchange hybrid environment

o Free/busy, mailbox moves, OAuth

o Mail flow connectors (Inbound / Outbound)

o Message trace

o SMTP headers and transport rules

o TLS, certificates, and connectors

o Proofpoint

• Support and implementation of MS Entra Identity and Security
• Entra Integration and SSO integration
• Administer Solutions from 3rd party cloud and on-prem environments
• Follow Microsoft Well Architected solutions governance
• Experience with PowerShell, Bicep, and JSON
• Monitoring and enhancing the security MS 365 environments
• Ensuring federated access across Active Directory and Azure AD
• Troubleshooting and resolving Azure and M365 environment performance issues, connectivity issues, security issues, etc.
• Implementing new services in M365 and Azure cloud platforms
• Working with teams to integrate M365 and Azure infrastructure components into processes and procedures
• Ability to work with minimal supervision
• Availability to work night and weekend hours on occasion as required
• Other projects and tasks as assigned

Qualifications:

• Bachelor’s Degree in computer science, information technology, or related field, or 7 or more years of equivalent experience• 7 years or more of experience in supporting applications and functions in the Microsoft SAAS, and Azure Cloud• Certification(s) related to the cloud environment preferred, such as MCSE, AZ 305: Cloud Platform and Infrastructure and Networking cert such as CCNA Cloud Preferred• Strong experience in implementing, monitoring, and maintaining Microsoft cloud solutions, including major services related to Compute, Storage, Network, and Security• Exchange 202X, Hybrid Exchange, EOL a must• Prof Point Security a must • Strong knowledge of Backup, Restore, Recovery, and high availability strategies for Microsoft Azure environments.
• Hybrid Exchange environments preferred but not required• Strong knowledge of IaaS and PaaS services• Windows Server and SQL database creation, configuration, upgrade, migration, and patching• Experience in troubleshooting and resolving M365 and Azure environment performance issues, connectivity issues, security issues, etc.
• Experience with PowerShell, SQL, Yaml, and JSON ecosystems• Ability to identify and troubleshoot Azure server and SQL database-related CPU, memory, I/O, disk space, and other resources• Strong understanding and background of working with a complex Active Directory, Azure AD, LDAP, and the requirement of strictly following standards, procedures, and processes• Advanced knowledge of DNS, DHCP, Kerberos, and Windows Authentication• Knowledge of network protocols such as DNS, SMTP, SNMP, SSH, SFTP• Knowledge of Network and TCP/IP routing/subnetting.
• Knowledge of F5/ Palo Alto network equipment/IOS: routing, switching, and firewalls a plus• Knowledge of Windows operating systems.
• Working knowledge of VPN connectivity and client troubleshooting.
• Expert PowerShell skills• Experience with Azure AD, and Active Directory including managing/maintaining GPOs• Regular, predictable, full attendance is an essential function of the job• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
  Physical Requirements:• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer: