Position Summary:

Penske moves the world forward, and we are building a modern customer insights capability to better understand our customers and inform decisions across the business. The Customer Insights Summer Intern (Graduate Level) will contribute to research, analysis, and insight development that directly support customer experience and business priorities.

This role is designed for a graduate-level student and combines ownership of a defined summer project with opportunities to support ongoing research initiatives. The intern will work closely with experienced insights professionals to apply research methodologies and translate findings into clear, actionable insights.

Why This Role:

Penske is an industry leader with a long history of operational excellence and customer focus. Today, we are investing in customer experience, insights, and innovation. This internship offers the opportunity to contribute meaningfully to that work while building practical skills in applied research, analysis, and executive communication.

These opportunities will be full-time (40 hrs. per week), generally Monday through Friday from 8:00am to 5:00pm for approximately 12 weeks (May – August). Eligible candidates must be full-time graduate level students.

In addition to responsibility for various assignments and projects related to Marketing, all Interns will participate in Penske's Cooperative Internship Program. This is an extremely hands-on, robust program where all Interns will participate in events throughout the summer program that revolve around the three main pillars of the program: Community Service, Social Networking, and Professional Development.

Key Responsibilities:

• Conduct qualitative and quantitative research in support of customer experience and business decisions.
• Design, analyze, and interpret surveys and other research inputs.
• Synthesize customer, operational, and market data into clear insights and opportunity areas.
• Own a defined summer project from problem definition through final recommendations.
• Support additional research initiatives to gain exposure across methodologies and stakeholders.
• Contribute to the evaluation of research tools, methodologies, and ways of working.
• Develop executive-ready summaries, reports, and presentations that communicate insights clearly.
• Other projects and tasks as assigned.

Qualifications:Required

• Bachelor’s degree completed in a relevant field
• Currently pursuing a Master’s or PhD in Market Research, Marketing, Business Strategy, or a related discipline
• GPA of 3.0 or higher is required
• Experience applying research or analytical methods through coursework, academic projects, or internships
• Strong analytical thinking, synthesis, and communication skills
• Ability to work independently and collaboratively; strong organization and time management
• Regular, predictable, full attendance is an essential function of the job
• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Preferred

• Familiarity with survey platforms and statistical analysis tools (e.g., Qualtrics, SPSS, or similar)
• Proficiency in Excel and PowerPoint for analysis and storytelling.

These temporary seasonal positions are located at our Corporate offices in the suburban setting of Green Hills, PA which is 7 miles South of Reading, PA.

Physical Requirements:

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.