Position Summary:

A Penske Warranty Claims Writer prepares documents to be sent to vehicle or component manufacturers for warranty reimbursement that will offset the running cost of the Penske fleet. This entails assessing repair documents to determine warrantable failures, researching and / or requesting any additional information required, and using manufacturer specified labor operation codes, part numbers and processes to prepare the documents.

Major Responsibilities:

• Review repair documents for multiple accounts on a continual basis.

• Process any warrantable documents for warranty submission to the appropriate manufacturers

• Interact with manufacturers and Penske associates to ensure that claims are processed completely and correctly in a timely fashion

• Engage in analysis when requested

• Provide awareness to any failure trends found through daily processing

• Change between accounts/manufacturers as directed

• Other projects and tasks as assigned by supervisor

Qualifications:

• Diesel mechanic or automotive experience

• 2 years of prior warranty claim writing experience preferred

• High school diploma or equivalent required

• Associates or Bachelor's Degree preferred

• Ability to produce a high volume of work and remain accurate

• Proficiency with computers including Microsoft Word, Excel, Outlook required (Access is a plus)

• Excellent written and oral communication skills and interpersonal skills

• Six Sigma Green Belt preferred

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.