The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

At PayPal, real-time, intelligent decision-making is at the heart of how we protect our customers and power global commerce. Our AI Decisioning Platform is the foundational engine that drives critical decisions across fraud, credit risk, compliance, and more — processing massive volumes of data in milliseconds to keep our ecosystem safe and trustworthy.

We are seeking a Product Manager to lead the strategy, execution, and evolution of PayPal’s core decisioning stack — focusing on the Agentic Response System. This is a mission-critical role with broad horizontal impact, empowering multiple domains to make faster, smarter, and more scalable decisions.

You will drive the reimagination of our Agentic Response System - monitoring, detecting and alerting about data anomalies and fraud attacks - and partner with engineering and domain stakeholders to increase decision speed, improve performance, and enable platform-wide innovation.

Job Description:

Essential Responsibilities:

• Inputs to product strategy with cross-functional stakeholders consistent with the shared vision for the product or enabling platform.
• Implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Controls for the customer experience and customer needs in product requirements and as an input to decision making.
• Monitors metrics that inform the success of products including usability studies, research and market analysis.
• Manages one or more workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Monitors product profitability measures, including budget.
• Participates in operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product and technology leadership as needed.
• Partners with content developers, data scientists, product designers and user experience researchers.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

What You’ll Own 

Platform Vision and Capabilities 

• Define and drive the 0-to-1 conceptualization of the Agentic Response System platform required to support the growing needs of PayPal. 

• Own the investment and roadmap for the platform. 

• Build the platform with product development and architecture. 

• Maintain and support the platform, ensuring definition and ongoing monitoring of Platform KPIs. 

• Be in our users’ shoes and gain a deep understanding of customer experiences and preferences and funnel the requirements to build a scalable infrastructure. 

• Create use cases and product requirement documents to articulate desired service features and functionality to the user experience and technology teams for both tactical project delivery and long-term strategic direction of the platform. 

Platform Integration 

• Understand integration needs (internal systems and external); assimilate and synthesize the needs of various stakeholders into a common set of platform capabilities. 

• Assess buy vs. build and work with 3rd parties to integrate platform capabilities on a case-by-case basis. 

Product Leadership 

• Lead by influence, with strong execution skills and focus. 

• Lead project teams of engineers and designers to ensure that the product platform delivers to requirements and meets business needs. 

• Collaborate across business and technical areas to manage all aspects of the platform. 

• Present business cases, product roadmaps, and strategies to key stakeholders and executives. 

What We’re Looking For 

Minimum Qualifications 

• 8+ years of industry experience, with 6+ years of technical Product Management. 

• 2+ years working on Agentic and LLM solutions, preferably within Finance, Risk and/or Compliance. 

• Bachelor’s degree or equivalent in a relevant field, such as Computer Science. 

Preferred Qualifications 

• Experience working on Data Analytics, Feature Engineering, Machine Learning Operations (MLOps), AI infrastructure, and/or decisioning systems. 

• Experience in building core, risk or compliance platforms. 

• Skill sets: analytical, problem solver, strategic planning, leadership, project management and execution, communication with diverse audiences and stakeholders, (written, verbal, and oral). 

Subsidiary:

PayPal

Travel Percent:

5

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.