The Company

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job develops and articulates a compelling vision and strategy aligned with Pay Pal's objectives. They inspire teams to achieve long-term success in enterprise systems, collaborating with executive leadership to influence strategic decision-making. This role oversees the implementation and optimization of large-scale systems, ensuring alignment with business processes to enhance operational efficiency.
As the Senior Director of Enterprise Systems, you will lead a large-scale global technology organization delivering critical enterprise platforms across HR, Legal and Employee Experience. You will oversee multiple functional domains spanning HR Systems, Employee Experience Technology and Legal Technology leading a global team across the US and APAC.

Job Description:

Essential Responsibilities:

• Develops and articulates a clear, compelling enterprise systems vision and strategy in alignment with Pay Pal-wide strategy and operations that inspires others
• Oversees and directs the creation of enterprise systems strategy across Pay Pal, with direct impact on Pay Pal revenue, expense, budget, and growth
• Negotiates with and influences the decision-making of senior internal and external executives and decision-makers
• Inspires group leaders and directors to cultivate a team environment where everyone can perform at their best and receive opportunities for development; build and develop talent to meet long-term business objectives and strategy
• Focused on the long-term success and strategy of enterprise systems

Expected Qualifications:

• 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Essential Responsibilities:

Strategic Vision & Leadership:

• Develops and articulates a clear, compelling enterprise systems vision and strategy in alignment with Pay Pal-wide strategy and operations that inspires others
• Oversees and directs the creation of enterprise systems strategy across Pay Pal, with direct impact on Pay Pal revenue, expense, budget, and growth
• Focused on the long-term success and strategy of enterprise systems - anticipate future business needs and position platforms for 3-5 year scalability
• Partner with C-suite executives (CHROs, General Counsel, CFO) to translate business needs into scalable technology solutions while driving platform modernization
• Establish architectural standards, technology roadmaps, and investment priorities aligned with Pay Pal's long-term objectives, making decisions that may have long-term effects on Pay Pal's success

Executive Influence & Stakeholder Management

• Build trusted partnerships with C-suite executives across HR, Legal, Finance, and Employee Experience organizations
• Negotiates with and influences the decision-making of senior internal and external executives and decision-makers
• Lead vendor strategy and negotiations for enterprise platforms (Workday, Salesforce, etc.) at executive level
• Advocate for enterprise systems investments at executive forums and budget planning cycles while representing enterprise technology in cross-functional strategic initiatives
• Work with senior leaders to provide cohesive direction towards Pay Pal goals, serving as key advisor on complex business situations

Organizational & Talent Leadership

• Inspires group leaders and directors to cultivate a team environment where everyone can perform at their best and receive opportunities for development
• Build and develop talent to meet long-term business objectives and strategy - lead senior leadership team across globally distributed teams
• Drive organizational efficiency through span optimization, structural improvements, and clear roles, responsibilities, and decision rights across functional domains
• Foster culture of innovation, accountability, and continuous improvement across US, APAC, and other international operations
• Manage comprehensive talent pipeline and develop methods and techniques for how projects, programs, and people operate, creating lasting organizational capabilities

Operational Excellence & System Optimization

• Oversee the implementation and optimization of large-scale enterprise systems, ensuring alignment with business processes to enhance operational efficiency
• Ensure reliable operations of mission-critical enterprise systems (99.9%+ uptime) with established SLAs, KPIs, and operational metrics
• Drive incident management, problem resolution, and continuous service improvement while managing capacity planning and resource allocation
• Implement Agile/DevOps practices and engineering best practices across the organization
• Control activities across multiple areas with notable risk and complexity, leading resolution of highly complex or unique business situations

Transformation & Program Leadership

• Lead large-scale transformation programs across HR and Legal platforms with comprehensive program governance and stakeholder communication
• Drive adoption of emerging technologies (AI/ML, automation) to enhance operational efficiency and establish enterprise systems as strategic enabler
• Champion automation, self-service, and developer productivity initiatives while ensuring security, compliance, and data governance standards
• Anticipate factors that could impact strategy and Pay Pal's position in the marketplace
• Contribute results that lead to development of innovative strategies, services, or products

Required Qualifications

Experience:

• 15+ years in technology leadership roles, with at least 5 years managing organizations of 100+ people
• Deep expertise in enterprise systems (HR Tech, Legal Tech, Fin Tech, or Employee Experience platforms)
• Proven track record delivering large-scale transformation programs with direct impact on revenue, expense, and growth
• Experience managing globally distributed teams across multiple time zones and geographies
• Strong background in platform architecture, SaaS technologies, and cloud infrastructure
• Prior experience with Workday, Salesforce, or similar enterprise platforms highly preferred
• Demonstrated ability to influence and negotiate with senior executives and decision-makers

Leadership Capabilities:

• Visionary leadership: Ability to develop and articulate compelling long-term strategy that inspires teams
• Executive presence: Commands credibility with C-suite stakeholders and external partners
• Talent development: Track record of building high-performing teams and developing future leaders
• Strategic thinking: Translates business strategy into technology execution with Pay Pal-wide impact
• Change management: Leads organizations through transformation with empathy and clarity
• Organizational design: Optimizes structure, spans, and accountability frameworks

Technical Depth:

• Strong understanding of modern software engineering practices (Agile, DevOps, CI/CD)
• Knowledge of enterprise architecture patterns, integration technologies, APIs
• Familiarity with AI/ML applications in enterprise technology
• Understanding of security, compliance, and data governance requirements
• Experience with cloud platforms (AWS, GCP, Azure)

Business Acumen:

• P&L management and budget accountability with direct impact on Pay Pal's financial metrics
• Vendor negotiation and contract management at enterprise scale
• ROI analysis and business case development
• Understanding of HR, Legal, Finance business processes and their strategic importance to Pay Pal

Subsidiary:

Pay Pal

Travel Percent:

0

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

San Jose, California | ($218,000.00 - $323,950.00 Annually)

Additional Location(s) | Pay Range:

No other locations are assigned to this requisition currently.

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, Pay Pal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the Pay Pal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At Pay Pal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Pay Pal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at Pay Pal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at Pay Pal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at Pay Pal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.