The Company

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job oversees load balancers and CDN platforms, handles outages, leads network design, supports system availability, deploys equipment, implements best practices, offers on-call support, manages global teams, communicates incident impacts, and creates documentation.

Job Description:

Essential Responsibilities:

• Oversee load balancers, Global Server Load Balancing (GSLB) equipment, Content Delivery Network (CDN) platforms, and troubleshoot client/server issues.
• Handle proactive and reactive outages, work with vendors, and take ownership of network incidents, escalations, and root cause analysis.
• Lead backbone network design and architecture for on-premises and public cloud migration, and build hybrid connectivity solutions.
• Work with business unit leadership, product managers, and customers to develop project objectives, timelines, and feature requirements.
• Support network system availability, manage network capacity, and ensure compliance with Information Security standards.
• Deploy equipment, manage SSL certificate hosting and renewal, and build infrastructure for data centers and cloud environments.
• Implement and continually improve operational procedures, systems, and network engineering best practices.
• Offer on-call support, monitor infrastructure and hosted services, and troubleshoot complex issues.
• Manage and influence global teams, provide guidance and support, and mentor team members in areas of expertise.
• Communicate incident impacts, risks, and mitigation plans to executives, document incident information, and create network engineering documentation and best practices.

Minimum Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

We're looking for a hands-on platform engineer who's built and run production systems at scale on GCP. You'll work embedded with service teams. This is a collaborative role where you'll pair with developers to solve real operational challenges. We value battle tested experience over certifications: we want someone who's debugged real production incidents, optimized costs on real workloads, and made the hard tradeoffs that come with running systems that matter.

You'll be working with engineers who care deeply about reliability, observability, and developer experience.

We're looking for someone who can translate infrastructure into code, debug across the stack, and help us continuously improve how we build and operate services.

Essential Responsibilities:

• Oversee load balancers, Global Server Load Balancing (GSLB) equipment, Content Delivery Network (CDN) platforms, and troubleshoot client/server issues.

• Handle proactive and reactive outages, work with vendors, and take ownership of network incidents, escalations, and root cause analysis.

• Lead backbone network design and architecture for on-premises and public cloud migration, and build hybrid connectivity solutions.

• Work with business unit leadership, product managers, and customers to develop project objectives, timelines, and feature requirements.

• Support network system availability, manage network capacity, and ensure compliance with Information Security standards.

• Deploy equipment, manage SSL certificate hosting and renewal, and build infrastructure for data centers and cloud environments.

• Implement and continually improve operational procedures, systems, and network engineering best practices.

• Offer on-call support, monitor infrastructure and hosted services, and troubleshoot complex issues.

• Manage and influence global teams, provide guidance and support, and mentor team members in areas of expertise.

• Communicate incident impacts, risks, and mitigation plans to executives, document incident information, and create network engineering documentation and best practices.

Minimum Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities and

• Building and managing production systems on GCP at scale

• Infrastructure as Code with Terraform (or similar tools like Open Tofu)

• Operating containerized workloads in production

• Implementing observability and monitoring strategies

• Working with core GCP services: Cloud Run, Cloud DNS, Cloud Armor, Load Balancers, GCS, Pub/Sub, IAM, Cloud

• Build, Artifact Registry

• Debugging and troubleshooting distributed systems

• Collaborating directly with engineering teams to improve platform reliability and developer experience

Preferred Qualifications:

• GKE (Google Kubernetes Engine) experience

• Experience building production data ingestion pipelines and KAR (Knowledge Augmented Retrieval) for data science needs.

• Background in the Ads tech space

• Understanding of low-latency operational requirements

• Scala or JVM ecosystem knowledge

• Data Dog experience

Subsidiary:

Pay Pal

Travel Percent:

0

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

New York City, New York | ($143,500.00 - $212,850.00 Annually)

Additional Location(s) | Pay Range:

No other locations are assigned to this requisition currently.

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, Pay Pal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the Pay Pal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At Pay Pal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Pay Pal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at Pay Pal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at Pay Pal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at Pay Pal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.