The Company

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We are seeking a technically fluent program manager with a strong product mindset to join our Tech Strategy, Planning, & Enablement team. This role owns the product vision, requirements, and execution roadmap for the tools and capabilities that power how Pay Pal's Technology organization plans and operates. The right candidate thinks in systems, translates stakeholder needs into clear requirements, and has the relevant technical depth to work credibly alongside engineers and independently with data. The position is highly visible across senior executives within the global Technology organization and Pay Pal leadership more broadly.

Job Description: Essential Responsibilities:

• Scope: The project & program responsibilities are focused on the delivery of a product or computer-based system from design to release for customers.
• Develop and manage program plans, including timelines, milestones, deliverables, and procurement activities.
• Coordinate activities across multiple projects to ensure alignment with program objectives.
• Monitor program performance and implement corrective actions as needed.
• Communicate program status to stakeholders and executive leadership.
• Manage program budgets and financials.
• Facilitate cross-functional collaboration and resolve conflicts.
• Ensure adherence to engineering standards and best practices.

Minimum Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• Proven track record of managing complex programs within an engineering environment.

Additional Responsibilities & Preferred Qualifications:

• Meet our team

The Strategy, Planning, & Enablement team is the connective tissue of Pay Pal's Technology organization — bridging strategic vision and operational execution. The Enablement team sits at the core of that work, driving the tools, data infrastructure, and automation capabilities that keep the Technology Operating System running.

Your way to impact

• Define and own the execution of the roadmap for tooling and automation capabilities, ensuring roadmap is prioritized by business impact

• Translate planning and operational pain points into clear, actionable product requirements for engineering partners

• Use data to build and test hypotheses about what to build next, ensuring decisions are evidence-based

• Drive adoption of Enablement tools and capabilities across Pay Pal's Product, Program, and Engineering organizations

• Serve as the connective tissue between Enablement's strategic goals and the engineers who build them

Your day-to-day

Product Definition & Roadmap

• Gather insights from stakeholders across Product, Program, and Engineering to inform product requirements

• Define and maintain a prioritized product backlog, balancing new capabilities with improvements to existing tools

• Analyze data, usage patterns, and stakeholder feedback to support data-driven prioritization decisions

• Monitor tool adoption and operational performance, using findings to refine the product direction

Execution & Delivery

• Lead sprint planning, standups, and retrospectives to drive execution with engineering partners

• Write clear requirements and acceptance criteria; partner with engineers to ensure successful delivery

• Triage and drive resolution of tooling issues and blockers in collaboration with technical teams

Stakeholder Enablement

• Manage product help channels; serve as first point of contact for product questions

• Lead office hours and change management activities to drive adoption of new capabilities

• Partner with technical teams to align on data governance and tooling backlog prioritization

What you need to bring

• At least 5 years of product management experience, preferably in a tooling, platform scope for engineering operations, or operational context

• Technical fluency — comfortable reading and writing basic SQL and Python scripts, working with APIs, and holding substantive technical conversations with engineers

• Experience using data to inform product decisions; proficiency with dashboarding or analytics tools is a plus

• Familiarity with Jira; experience with Jira administration or data governance is preferred

• Strong written and verbal communication skills — able to translate complex operational needs into clear requirements and present findings to senior stakeholders

• Demonstrated ability to manage a backlog, run agile ceremonies, and drive execution without direct engineering authority

• Comfort operating in ambiguous, fast-moving environments where the roadmap is defined by the person in the role

Subsidiary:

Pay Pal

Travel Percent:

0

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

San Jose, California | ($159,500.00 - $236,500.00 Annually)

Additional Location(s) | Pay Range:

No other locations are assigned to this requisition currently.

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, Pay Pal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the Pay Pal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At Pay Pal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Pay Pal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at Pay Pal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at Pay Pal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at Pay Pal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.