The Company

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We are currently seeking a Senior Program Manager with relevant experience in program management, people management & change management.This job is responsible for overseeing the development, implementation, and evaluation of complex engineering operational programs. This role involves providing technical oversight and ensuring program success through effective management of product, engineering, program activities.

Job Description:

Essential Responsibilities:

• Scope: The project & program responsibilities are focused on the delivery of a product or computer-based system from design to release for customers.
• Plan and manage a portfolio of engineering operational programs.
• Provide technical guidance and support to program teams.
• Establish and maintain program management processes and standards.
• Monitor program progress and performance against objectives.
• Communicate program status and issues to senior leadership.
• Manage program budgets and resources.
• Foster a culture of continuous improvement and innovation.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• Experience with program management methodologies and tools within an engineering environment.

Additional Responsibilities & Preferred Qualifications:

As a senior program manager, you will lead a high performing team and bring overall visibility into program delivery, ensuring governance structures and timely execution. You align the needs and timelines of a portfolio of products by working hand in hand with senior product management leaders. You facilitate data driven decision making by tracking, measuring, and visualizing key metrics across the org, and by coordinating all activities from goal setting to launch. You bring process and execution best practices, resolving complex roadblocks and / or dependencies.

In your day to day role you will

Key Responsibilities:

• Lead, coach and give support to a team of high performing program managers
• Drive with excellence a portfolio of products and roadmap executions to deliver outcomes for our customers
• Organize and lead planning activities resulting in the creation of a release/program roadmap for a portfolio of products. Ensure all teams align with enterprise planning expectations.
• Lead effective project/program governance and stakeholder management, ensuring adequate understanding of timelines, resource needs, risks, contentions, and dependencies.
• Proactively manage across stakeholder groups to establish interdependencies, identify risks and resource constraints, and eliminate significant roadblocks in a timely fashion.
• Exercise smart decision-making and effectively collaborate with other leaders and stakeholders to address key issues and roadblocks aggressively and in a timely fashion.
• Ensure measurable KPIs are developed for the program, and that they align to the overall KPIs for the product.
• Design and manage pilots and beta testing.
• Create and manage clear Gating Criteria with business partners for Go/No-go decisions.
• Ensure regular, active communication with adjacent programs and external stakeholders, including international regions.
• Identify program impediments and addresses including proper escalation to individuals/groups as needed.
• Lead program retrospectives and commitment to improvement on a regular cadence.
• Define launch strategy for new product capabilities including geographic scope and rollouts, detailed timing, ramp and analytics plan.
• Advocate and manage program implementation according to Pay Pal’s product lifecycle management.
• Maintain awareness of the cross product/program synergies and actively communicate opportunities to simplify or better align work across teams
• Assess the current methodology, identify/rationalize gaps vs. best practices, and continuously improve the process to support our aggressive deployment schedule.

Professional experience requirements:

• Overall 15 years of experience and 8 years into program management
• People leader
• Relevant experience organizing multiple teams delivering on software/product development initiatives required. Agile lifecycle management experience preferred.
• Successful track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience.
• Excel at clear communications with all levels of stakeholders from C level to working teams
• Good knowledge of project management process, project management software tools, templates and management techniques
• Experience with different software development methodologies including the agile development methodology such as Scrum
• Success in developing program/project level artifacts to support a major software implementation program with concurrent releases
• Experience in Payments or Fintech industry will be an added advantage

Proven ability to:

• Apply articulate thought leadership.
• Gain and maintain leadership trust.
• Navigate ambiguous situations successfully.
• Manage and execute complex projects.
• Develop effective, matrixed, cross-organization relationships, collaborating and communicating across business and technology stakeholders, business partners, multiple geographies and Centers of excellence
• An inherent bias to action
• Proven leadership skills; self-motivated and a self-starter with a “Can do” attitude
• Team player, energetic personality, quality minded, focused, committed and able to work independently in a fast-paced, changing environment
• High degree of professional confidence and credibility with effective presence, strong written and verbal communication skills, able to communicate technical concepts and plans at all levels
• Sharp business judgment, detail oriented yet able to always see the "big picture"

Subsidiary:

Pay Pal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, Pay Pal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the Pay Pal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At Pay Pal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Pay Pal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at Pay Pal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at Pay Pal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at Pay Pal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.