Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.
Overview

A seasoned position requiring in-depth knowledge and experience in productivity systems technologies. The PSE tool suite includes Microsoft Exchange/M365, Share Point, Azure SSO and Conditional Access, Intune MDM, Cisco Webex, Right Fax, workgroup and production print backend management. Works independently under limited supervision responsible for designing, troubleshooting, installing, configuring, and maintaining productivity systems and applications in support of business requirements. Provides technical support during critical and non-critical business hours. Proactively identifies and automates the resolution to availability and performance issues throughout the environment. Creates and maintains technical reference documentation to be used in support and training of Information Technology (IT), Enterprise Support, and Business personnel.
Responsibilities

• Provides technical support during critical and non-critical business hours on productivity systems, and application software. Is proactive and reactive for problem alerting, analysis, resolution, and follow up to ensure platform stability. Provides guidance to less senior systems engineers.
• Designs, deploys, and configures complex productivity systems and applications (Corporate and Third-Party) in physical and virtual compute environments to corporate and vendor standards.
• Performs complex application and productivity system upgrades (hardware/software) as well as periodic health checks in accordance with established corporate policies and procedures.
• Leads the evaluation, adoption, and integration of new AI technologies and develops workflows and agents in Copilot Studio to streamline work, automate processes, and improve employee productivity.
• Creates and maintains technical reference documentation to be used in support and training of Information Technology (IT), Enterprise Support, and Business personnel.
• Proactively identifies and automates the resolution to availability and performance failures throughout the environment.
• Proactively leads and identifies work requests that can be downshifted or automated via software automation and orchestration tools. Takes a senior role in ensuring that all working knowledge sets are properly documented and communicated.
• Supports cross-functional project teams to help deliver solutions as required.
• Recommends and participates in the creation of corporate standards, best practices, and roadmaps for productivity systems and technologies.
• Recommends and participates in the creation of designs for productivity systems.
• Acts as a resource for colleagues with less experience.
• Enterprise AI platforms such as Microsoft Copilot Chat, Microsoft 365 Copilot, Cowork, and Copilot Studio

Qualifications

• Bachelor's Degree in A minimum of a B.S in a computer related program is preferred.
• Preferred
• 6 years of experience in Applicant should have experience in IT systems engineering and process management.
• Enterprise AI platforms such as Microsoft Copilot Chat, Microsoft 365 Copilot, Cowork, and Copilot Studio
• Communication
• Preferred
• Planning
• Preferred
• Problem Solving
• Preferred
• Leadership
• Preferred
• Timelines
• Preferred
• Software Development
• Preferred
• Computer Science
• Preferred
• Microsoft Azure
• Preferred
• Amazon Web Services
• Preferred
• Software Engineering
• Preferred
• Process Improvement
• Preferred
• Project Management
• Preferred
• R (Programming Language) - Preferred
• Cost Reduction
• Preferred
• Sign Language Interpretation
• Preferred

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.

• Provides technical support during critical and non-critical business hours on productivity systems, and application software. Is proactive and reactive for problem alerting, analysis, resolution, and follow up to ensure platform stability. Provides guidance to less senior systems engineers.
• Designs, deploys, and configures complex productivity systems and applications (Corporate and Third-Party) in physical and virtual compute environments to corporate and vendor standards.
• Performs complex application and productivity system upgrades (hardware/software) as well as periodic health checks in accordance with established corporate policies and procedures.
• Leads the evaluation, adoption, and integration of new AI technologies and develops workflows and agents in Copilot Studio to streamline work, automate processes, and improve employee productivity.
• Creates and maintains technical reference documentation to be used in support and training of Information Technology (IT), Enterprise Support, and Business personnel.
• Proactively identifies and automates the resolution to availability and performance failures throughout the environment.
• Proactively leads and identifies work requests that can be downshifted or automated via software automation and orchestration tools. Takes a senior role in ensuring that all working knowledge sets are properly documented and communicated.
• Supports cross-functional project teams to help deliver solutions as required.
• Recommends and participates in the creation of corporate standards, best practices, and roadmaps for productivity systems and technologies.
• Recommends and participates in the creation of designs for productivity systems.
• Acts as a resource for colleagues with less experience.
• Enterprise AI platforms such as Microsoft Copilot Chat, Microsoft 365 Copilot, Cowork, and Copilot Studio
• Bachelor's Degree in A minimum of a B.S in a computer related program is preferred.
• Preferred
• 6 years of experience in Applicant should have experience in IT systems engineering and process management.
• Enterprise AI platforms such as Microsoft Copilot Chat, Microsoft 365 Copilot, Cowork, and Copilot Studio
• Communication
• Preferred
• Planning
• Preferred
• Problem Solving
• Preferred
• Leadership
• Preferred
• Timelines
• Preferred
• Software Development
• Preferred
• Computer Science
• Preferred
• Microsoft Azure
• Preferred
• Amazon Web Services
• Preferred
• Software Engineering
• Preferred
• Process Improvement
• Preferred
• Project Management
• Preferred
• R (Programming Language) - Preferred
• Cost Reduction
• Preferred
• Sign Language Interpretation
• Preferred