Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Overview

The Corporate Facilities Concierge is a pivotal role responsible for the seamless coordination of workplace service requests across approximately 40 U.S. corporate locations. This position plays a crucial part in delivering timely and efficient support to site leaders and employees by efficiently managing incoming facility-related inquiries. The concierge acts as the primary liaison, ensuring requests are routed accurately to either property management teams for leased sites or internal Facilities Management resources for owned sites, and adeptly oversees the tracking of tasks through to completion. Utilizing the Service Now Facilities module, the Corporate Facilities Concierge is committed to providing exceptional service, facilitating issue resolution, and enhancing a consistent and high-quality workplace experience across all locations.

Responsibilities

• Serve as the primary point of contact for site leaders submitting workplace or facility service requests, delivering concierge level customer service through proactive, clear communication.
• Review all incoming requests for completeness, urgency, appropriate categorization, and required follow up actions.
• Enter, manage, and maintain service tickets within Service Now and applicable property management systems, ensuring accuracy and consistency.
• Prioritize and escalate critical issues to internal leadership, property managers, or vendors as appropriate to ensure timely resolution.
• Coordinate with external property managers and vendors for leased locations, ensuring alignment on responsibilities and service-level expectations.
• Assign and communicate work orders to internal Facilities Management teams for owned locations and support them with necessary details.
• Monitor, track, and follow up on all open requests, ensuring continuous progress and keeping stakeholders informed until completion.
• Verify resolution and customer satisfaction with the originating site leader before formally closing work orders with accurate notes and documentation.
• Proactively manage recurring facility maintenance activities and vendor-related contracts, including tracking expirations and ensuring continuity of essential services.
• Use data and reporting to maintain logs, identify trends, and recommend process, service, or facility improvements.

Qualifications

• Bachelor's Degree
• Preferred
• 5 years of experience in Facilities Management.
• 5 years of experience in Experience in workplace operations, facilities coordination, administrative support, customer service, or hospitality.
• 5 years of experience in Experience working with property managers, vendors, or multi-site operational environments strongly preferred.
• 5 years of experience in Hands-on experience with Service Now or similar work order management systems.
• 5 years of experience in Experience supporting geographically dispersed teams is a plus.
• 5 years of experience in Experience in workplace operations, facilities coordination, administrative support, customer service, or hospitality.
• Must possess a valid driver’s license

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.

• Serve as the primary point of contact for site leaders submitting workplace or facility service requests, delivering concierge level customer service through proactive, clear communication.
• Review all incoming requests for completeness, urgency, appropriate categorization, and required follow up actions.
• Enter, manage, and maintain service tickets within Service Now and applicable property management systems, ensuring accuracy and consistency.
• Prioritize and escalate critical issues to internal leadership, property managers, or vendors as appropriate to ensure timely resolution.
• Coordinate with external property managers and vendors for leased locations, ensuring alignment on responsibilities and service-level expectations.
• Assign and communicate work orders to internal Facilities Management teams for owned locations and support them with necessary details.
• Monitor, track, and follow up on all open requests, ensuring continuous progress and keeping stakeholders informed until completion.
• Verify resolution and customer satisfaction with the originating site leader before formally closing work orders with accurate notes and documentation.
• Proactively manage recurring facility maintenance activities and vendor-related contracts, including tracking expirations and ensuring continuity of essential services.
• Use data and reporting to maintain logs, identify trends, and recommend process, service, or facility improvements.
• Bachelor's Degree
• Preferred
• 5 years of experience in Facilities Management.
• 5 years of experience in Experience in workplace operations, facilities coordination, administrative support, customer service, or hospitality.
• 5 years of experience in Experience working with property managers, vendors, or multi-site operational environments strongly preferred.
• 5 years of experience in Hands-on experience with Service Now or similar work order management systems.
• 5 years of experience in Experience supporting geographically dispersed teams is a plus.
• 5 years of experience in Experience in workplace operations, facilities coordination, administrative support, customer service, or hospitality.
• Must possess a valid driver’s license