Technical Engineer I – ServiceNow Platform

Technical Engineer I – Service Now Platform (ITSM)

Function:

Digital & Technology
Location:

Mumbai – Powai
Work Mode:

Hybrid
Reporting To:

D&T Manager – Service Now Platform

About the Role

General Mills is looking for a skilled Service Now Developer – ITSM to join the Service Now Platform team. The role involves development, customization, integration, and support of enterprise Service Now solutions while collaborating with global stakeholders and platform teams.

Key Responsibilities

• Develop and customize Service Now ITSM modules including Incident, Problem, Change, Request, and Service Catalog.
• Build workflows using Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.
• Develop integrations using REST/SOAP APIs, MID Server, Import Sets, and Transform Maps.
• Work on Service Portal / Employee Center, Catalog Items, Virtual Agent, Dashboards, and Automation solutions.
• Support platform upgrades, patching, cloning, troubleshooting, and incident resolution.
• Follow Service Now best practices, coding standards, and participate in code reviews.

Mandatory Skills

• 3–5 years of hands-on Service Now development experience.
• Strong expertise in:
• Service Now ITSM
• Java

Script & Glide APIs:

• Flow Designer
• Service Portal / Employee Center
• REST/SOAP Integrations
• Catalog Development
• Exposure to HRSD / ITOM / ITAM / CSM is preferred.
• Strong communication and stakeholder management skills.

Mandatory Certification

• Service Now Certified System Administrator (CSA)

Preferred Certifications

• Service Now CAD / CIS
• ITIL v4

Education

• Bachelor’s degree in Computer Science, IT, Engineering, or related discipline.

Technical Engineer I – Service Now Platform (ITSM)

Function:

Digital & Technology
Location:

Mumbai – Powai
Work Mode:

Hybrid
Reporting To:

D&T Manager – Service Now Platform

About the Role

General Mills is looking for a skilled Service Now Developer – ITSM to join the Service Now Platform team. The role involves development, customization, integration, and support of enterprise Service Now solutions while collaborating with global stakeholders and platform teams.

Key Responsibilities

• Develop and customize Service Now ITSM modules including Incident, Problem, Change, Request, and Service Catalog.
• Build workflows using Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.
• Develop integrations using REST/SOAP APIs, MID Server, Import Sets, and Transform Maps.
• Work on Service Portal / Employee Center, Catalog Items, Virtual Agent, Dashboards, and Automation solutions.
• Support platform upgrades, patching, cloning, troubleshooting, and incident resolution.
• Follow Service Now best practices, coding standards, and participate in code reviews.

Mandatory Skills

• 3–5 years of hands-on Service Now development experience.
• Strong expertise in:
• Service Now ITSM
• Java

Script & Glide APIs:

• Flow Designer
• Service Portal / Employee Center
• REST/SOAP Integrations
• Catalog Development
• Exposure to HRSD / ITOM / ITAM / CSM is preferred.
• Strong communication and stakeholder management skills.

Mandatory Certification

• Service Now Certified System Administrator (CSA)

Preferred Certifications

• Service Now CAD / CIS
• ITIL v4

Education

• Bachelor’s degree in Computer Science, IT, Engineering, or related discipline.