Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary The Team Product Management or PDM - To stay ahead of the curve, it’s critical to know where the curve is and how to anticipate the changes we’re facing. For the fastest-growing cybersecurity company, the curve is the evolution of cyberattacks and the products and services that proactively address them. Our Product Management team helps us do just that. This team provides the behind-the-scenes support for our products by being a source of information for our Systems Engineers, staying on top of the environment we sell in and helping to implement technical solutions based on our clients' feedback and needs. As threats and technology evolve, we stay ahead to accomplish our mission. Job Summary As a Senior Product Manager focused on Customer Experience and Success, you will shape how the world’s largest enterprises adopt and succeed with Cortex XSIAM — the leading SOC transformation platform and the fastest-growing product in the history of cybersecurity. You will work directly with customers and field teams to turn complex, real-world deployment challenges into scalable, product-led solutions, helping redefine how modern SOCs operate at scale. Key Responsibilities - Own the product lifecycle for customer experience and deployment-focused capabilities within XSIAM, from ideation through rollout. - Engage deeply with enterprise customers and go-to-market teams to understand pain points and translate them into clear product priorities. - Translate complex customer environments, large-scale SOC processes, and real-world constraints into clear product requirements and prioritized roadmaps. - Design and drive enterprise-grade deployment, onboarding, and operational experiences in close collaboration with Engineering, Research, UX/UI, and Platform teams. - Partner closely with Go-To-Market, Customer Success, Professional Services, and Support to ensure seamless handoffs and a consistent customer journey. - Define and track KPIs related to adoption, deployment effectiveness, and time-to-value, focusing on the details to measure success. - Identify systemic friction across customer deployments and proactively drive product-led solutions that scale across customers and environments. - Serve as a trusted internal and external voice for XSIAM deployments, including customer discussions, executive briefings, and feedback loops. Qualifications Required Qualifications - 5+ years of product management experience in enterprise B2B SaaS, preferably in cybersecurity or highly technical domains. - Proven track record delivering scalable, high-performing, enterprise-grade SaaS products - Strong technical background (BSc/MS in Computer Science, Engineering, or equivalent experience) - Excellent communicator with the ability to lead cross-functional teams and manage complex processes - Analytical, adaptable, and proactive in fast-paced, dynamic environments - Collaborative team player with strong problem-solving and strategic thinking skills Preferred Qualifications - Experience in the Cyber domain - Experience with SOC operations, security deployments, or large-scale platform rollouts Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.