About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the Role:

We are seeking a highly analytical and execution-focused Support Operations Program Manager to drive operational excellence across our customer support ecosystem. This role combines data-driven insights, program management rigor, and deep cross-functional partnership to deliver measurable improvements to customer and agent experience. The ideal candidate brings hands-on analytics capability, strong process and change management expertise, and a passion for building scalable solutions that elevate the impact of support across the organization.

As a key member of the Support Operations team, you will own strategic programs end‑to‑end - identifying opportunities through data, shaping operational frameworks, aligning stakeholders across multiple teams, and driving initiatives to successful adoption and outcomes.