Job Description:

Our primary objectives are:

Ensure maximum possible service availability and performance

Deliver premier customer service

Provide comprehensive support to our Engineering and other Operational and technical teams

These objectives translate into a broad and dynamic scope of responsibilities for the team.

Engineers will have the capability to centrally manage OCI’s networks and implement automated solutions to address common operational challenges efficiently.

TECHNICAL QUALIFICATIONS:

Networking

Expert knowledge in the following protocols: BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS

Comprehensive/Broad experience in at least 3 of the following network technologies: Juniper, Cisco, Arista, Infini Band, firewalls, switches and circuit management

Expert analytical skills and ability to collate and interpret data from various sources

Ability to diagnose network alerts to assess and prioritize faults and respond or escalate accordingly

Experience working in a large ISP or cloud provider environment

Exposure to commodity Ethernet hardware (Broadcom/Mellanox)

Cisco and Juniper certifications are desired

GPU/RDMA

Experience in GPU/RDMA network environments is highly desired

Experience with High Performance Compute:

Experience with Infini Band:

Design

Participate in Network lifecycle management through network build and/or upgrade projects

Participate in network solution design review

SOFT SKILLS & OTHER DESIRED EXPERIENCE:

Highly motivated and self-starter

Bachelor’s degree is preferred with at least 3-5 years of network-related experience

Excellent time management and organization skills

Comfortable and able to deal with a wide range of issues in a fast-paced environment

Excellent organizational, verbal, and written communication skills

Experience with Incident Response plans and strategies

Have worked with large enterprise network infrastructure and cloud computing environments, supporting 24/7 and willing to work in rotational shifts in a network operations role

Automations/Scripting

The role includes collaborating with networking automation services to integrate support tooling and frequently developing scripts to automate routine tasks

• Preference for individuals with experience in scripting, network automation and databases
• Python, Puppet, SQL, and/or Ansible

You will use automation to complete work and develop scripts for routine tasks

Project Management

Lead technical projects such as the development and improvement of runbooks and methods of procedures, driving high visibility technical projects and onboarding and training new team members

Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met

Leadership:

Collaborates with shift Leads and management to ensure the efficient and timely completion of daily responsibilities

Takes the initiative to lead, contribute to and participate in the identification, development and evaluation of projects and tools aimed at enhancing the overall effectiveness of the Restricted Regions Teams

Drives runbook audits and updates to ensure compliance and collaborate with partner service teams to ensure operational processes are aligned between both teams

Conduct interviews and participate in the hiring process for junior level engineers

Lead and/or represent the Restricted Regions in vendor meetings, reviews or governance boards

• Career Level
• IC3

Responsibilities:

Responsibilities

Networking Operations

Using existing procedures and tooling, develop and safely complete network changes

Mentor, onboard and train junior engineers

Participate in operational rotations providing break-fix support

Identifying actionable incidents using monitoring systems, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors

Provide on-call support services as needed, job duties are varied and complex, needing independent judgment

Join major event/incident calls, use technical and analytical skills to resolve network issues that impact Oracle customers/services

• Fault handling and escalation
• Identifying and responding to faults on OCI’s systems and networks, collaborating closely with 3rd party suppliers, handling escalation through to resolution

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.