Product Support Manager at Oracle

We’re looking for a Product Support Manager to join our Health Support organization at Oracle.

The Product Support Manager play a crucial role in ensuring that technology products are not only delivered but also maintained and improved throughout their lifecycle.

In this role, you’ll work closely with our customers, providing post-sales support and helping resolve both non-technical and product-related issues. You’ll also act as a key point of contact, making sure customer needs are understood and addressed, while collaborating with internal teams on more complex situations.

As a manager, you’ll lead a team responsible for service request investigations, incident resolution, and application maintenance. The role is focused on building a strong, well-organised team that delivers consistent, high-quality support.

What you’ll be doing:

• Managing and supporting a team handling customer service requests and incidents

• Ensuring all support work is properly tracked and prioritised

• Ensuring that issues are addressed quickly, minimising downtime and improving the user experience.

• Maintaining quality standards and meeting SLAs

• Acting as an escalation point for complex issues

• Reviewing team performance and guiding them towards clear objectives

• Taking part in an on-call rotation when needed

• Implement strategies and processes to anticipate risks and manage them proactively to avoid service disruptions

Additional details:

• Based in our Bucharest office (5 days/week)

• Some travel required (up to 20%)

• Career Level

• M2