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Manage inbound calls for Oracle North America region ; you will be responsible to receive calls from customers/3rd parties and assist them in their queries related to their contracts and process credit card payments on as per our guidelines. You will manage incoming calls as part of your daily KRA & be responsible to provide best in class customer experience. You will be responsible for 1st call resolution whenever possible and connect the customer to right parties within Oracle to service their request.
/IC2
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Career Level
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IC2
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Career Level
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IC2
Manage inbound calls for Oracle North America region ; you will be responsible to receive calls from customers/3rd parties and assist them in their queries related to their contracts and process credit card payments on as per our guidelines. You will manage incoming calls as part of your daily KRA & be responsible to provide best in class customer experience. You will be responsible for 1st call resolution whenever possible and connect the customer to right parties within Oracle to service their request.
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About Oracle
Oracle
PublicCloud applications and platform services.
140,000+
Employees
Austin
Headquarters
$300B
Valuation
Reviews
3.5
10 reviews
Work-life balance
2.8
Compensation
4.0
Culture
3.2
Career
2.5
Management
2.3
62%
Recommend to a friend
Pros
Good compensation and benefits
Supportive team culture and colleagues
Flexible work arrangements
Cons
Poor management and leadership
Work-life balance challenges
Limited career advancement opportunities
Salary Ranges
31,728 data points
Principal/L7
Principal/L7 · Senior Principal Consultant
1,776 reports
$205,852
total per year
Base
$181,648
Stock
-
Bonus
$24,204
$157,007
$275,085
Interview experience
8 interviews
Difficulty
3.1
/ 5
Duration
14-28 weeks
Experience
Positive 0%
Neutral 75%
Negative 25%
Interview process
1
Application Review
2
Recruiter Screen
3
Technical Phone Screen
4
Final Interview
5
Offer Decision
Common questions
Coding/Algorithm
Technical Knowledge
Behavioral/STAR
Past Experience
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