Get to know Okta:

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

We are seeking a highly skilled Service Now UX Developer to join our team. This pivotal role will be responsible for building, overseeing, and continuously enhancing the user experience across our entire Service Now platform, along with enhancing employee workflows in the HR Service Delivery (HRSD) application.

The ideal candidate will bridge the gap between human-centered design principles and robust Service Now development, translating complex organizational processes into intuitive, efficient, and visually appealing digital interactions. This role directly contributes to higher user adoption, enhanced employee productivity, and a maximized return on our Service Now investment by transforming convoluted workflows into seamless digital journeys.

Responsibilities

• Translate user research and business requirements into effective UX designs, including user flows, wireframes, prototypes, and high-fidelity mockups for Service Now forms, portals (Service Portal, Employee Center), workspaces, and custom applications

• Develop and implement engaging and user-friendly interfaces directly within the Service Now platform using technologies such as HTML, CSS (Sass/Less), JavaScript (AngularJS, React, native Service Now scripting), and Bootstrap

• Enhance out-of-the-box Service Now components and create new custom widgets, pages, and themes for the Service Portal and Employee Center

• Ensure all designs align seamlessly with Service Now's platform design system and the foundational principles of the Next Experience UI

• Act as a subject matter expert on Service Now UX best practices, providing guidance and recommendations to development teams and stakeholders

• Configure and extend Service Now modules (e.g., HRSD, ITSM, CSM, GRC) to optimize the user experience

• Responsible for defining requirements, designing workflows, participating in all build/configuration, testing, and troubleshooting activities to successfully deliver a project/service request

• Ensure Service Now applications meet Okta security standards and best practices

Requirements

• Minimum of 3-5 years experience on the Service Now platform, with at least 2-3 years specifically dedicated to custom Service Portal or Next Experience UI development with a strong emphasis on user experience

• Experience with modern front-end frameworks, including AngularJS, React, j Query, and Bootstrap

• Ability to conduct qualitative and quantitative research, including interviews, surveys, and usability testing, to uncover user needs and validate design decisions

• Proficiency in creating low-fidelity sketches and high-fidelity interactive prototypes to explore design solutions and gather early feedback

• Strong understanding of UI design principles (layout, typography, color theory) and the ability to craft engaging, aesthetically pleasing, and intuitive interactions

• Experience with responsive design principles and cross-browser compatibility

• Extensive experience with the Service Now Employee Center (or Service Portal), including widget development, theme customization, and portal configuration

• Experience with UI Builder for constructing Next Experience UI Landing Pages, Configurable Workspaces, and custom web experiences

• Familiarity with Service Now's UI policies, client scripts, and business rules as they relate to user experience

• Ability to stay updated on UI/UX best practices, emerging technologies, and Service Now platform changes, with a propensity for incorporating modern design trends into solution design

• Deep empathy and a user-centric mindset, consistently advocating for the end-user throughout the design and development process

• Experience with UI/UX design tools such as Figma, Sketch, Adobe XD, or similar

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Below is the annual salary range for candidates located in Poland. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/pol.

The annual base salary range for this position for candidates located in Poland is between:128 000 zł—187 000 zł PLN

What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits

• Making Social Impact

• Developing Talent and Fostering Connection + Community at Okta

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.