Role Overview

As Splunk Service and Architecture Lead, you will be responsible for the end-to-end management and strategic direction of Splunk services, including log management, metrics collection, alerting, and dashboarding across infrastructure and application domains. You will work closely with Information Security, Infrastructure, and Application teams to ensure secure, reliable, and scalable observability solutions across the enterprise. Splunk services are delivered through a managed service provider. You will be accountable for overseeing the provider's performance, ensuring adherence to contractual KPIs and SLAs, and driving continuous improvement in service quality and data usability.

Key Responsibilities

• Own and manage the Splunk service portfolio across all regions.
• Define and maintain the Splunk architecture roadmap in alignment with enterprise IT strategy.
• Govern the managed service provider's performance through structured KPI and SLA frameworks.
• Collaborate with Information Security and Infrastructure teams to ensure secure and integrated observability solutions.
• Lead service reviews and drive corrective actions and improvements.
• Monitor and report on service performance, data ingestion health, and operational metrics.
• Drive automation, standardization, and self-service capabilities across Splunk platforms.
• Act as the primary escalation point for major incidents and service disruptions.
• Ensure compliance with security, privacy, and regulatory requirements.
• Lead vendor management and contract negotiations for Splunk-related services and tools.

Team & Reporting

• Splunk services are delivered by a managed service provider under your governance.
• You will work closely with Information Security, Infrastructure, and Application teams.
• Reports to Digital Infrastructure Leadership.
• Leads cross-functional collaboration across global teams and business units.

Profile Requirements

• Minimum 5 years of experience in observability, monitoring, or log analytics platforms.
• Proven experience managing services through external providers with SLA/KPI frameworks.
• Strong knowledge of Splunk Enterprise, Splunk Cloud, Splunk ITSI, and related integrations.
• Experience with ITIL processes and service management tools (e.g., Service Now).
• Excellent communication, stakeholder management, and vendor negotiation skills.
• Strategic thinker with hands-on technical capabilities.

Soft Skills

• Collaborate: Builds strong relationships across internal and external teams.
• Customer Focus: Advocates for user-centric service design and delivery.
• Plan and Align: Strategically prioritizes initiatives to meet business goals.

Key Attributes

• Governance-Oriented: Ensures service provider accountability through structured performance management.
• Strategic and Technical: Balances long-term architectural vision with operational excellence.
• Resilient: Handles complex challenges and escalations with professionalism.
• Innovative: Continuously seeks opportunities to improve observability and service efficiency.
• Accountable: Owns service outcomes and drives continuous improvement through data-driven decisions.

What We Offer

• A leadership role in a global, high-tech enterprise environment.
• Opportunities for professional growth and certification.
• Competitive compensation and benefits.
• A culture of innovation, collaboration, and continuous improvement.

About NXP

NXP Semiconductors N.V. (NASDAQ: NXPI) enables a smarter, safer, and more sustainable world through innovation. As the world leader in secure connectivity solutions for embedded applications, NXP is pushing boundaries in the automotive, industrial & IoT, mobile, and communication infrastructure markets. For more information, visit www.nxp.com

Bright Minds. Bright Futures. We believe that a key component to growing our business is to develop our people. To enable you to grow your career at NXP, we offer online and offline learning opportunities to help you develop some of your core and professional skills.

Commitment at NXP

We recognize NXP is a powerful change agent as we continue to deliver innovative solutions that advance a more sustainable future. We remain steadfast in our commitment to sustainability and making measurable year-on-year progress. Also, we aim to create an inclusive work environment and we will not tolerate racism, discrimination or harassment of any kind. We have programs in place focused on diversity, inclusion and equality.

Thank you for considering a career at NXP. To help you prepare for the different steps in our hiring process, see the following useful advice and tips. Are you already an NXP employee? Do not apply here. Instead, you must apply via our internal career page. Thank you for your interest in supporting our recruitment efforts. Please note that NXP operates under a strict Preferred Supplier List (PSL) for all recruitment activities. Any candidate profiles or resume submitted without a prior written agreement or explicit request from our Talent Acquisition team will be considered unsolicited. Such submissions will be deemed free of any obligations, and no fees will be paid by NXP or any of its affiliates, subsidiaries, or divisions - regardless of whether the candidate is hired, either coincidentally or otherwise. Thank you for your understanding.