As the IT CMDB & CSDM Process Owner, you are the global owner and authority for configuration and service data at NXP. You define the strategy, standards, and governance that ensure the CMDB is a trusted, auditable, and automation-ready source of truth across the enterprise.

Your work directly enables cybersecurity, compliance (SOX), service reliability, automation, and data-driven decision-making. You act as the bridge between architecture, security, service ownership, and platform teams to drive consistent adoption of the Service Now Common Service Data Model (CSDM) at scale.

Key Responsibilities

Strategy & Global Ownership:

• Own the enterprise CMDB & CSDM vision, roadmap, and operating model across NXP.
• Define standards for CI classes, relationships, service models, and data ownership.
• Act as the final authority for CMDB/CSDM design decisions and deviations.
• Align CMDB strategy with cybersecurity, enterprise architecture, ITSM, and automation initiatives.

Governance & Data Quality:

• Establish and operate CMDB governance with domain owners, service owners, architects, and security teams.
• Ensure the CMDB is a trusted source of truth through measurable data quality KPIs (completeness, correctness, compliance).
• Drive certification, attestation, reconciliation, and lifecycle management of configuration data.
• Detect and prevent unauthorized or non-compliant CI changes.

Platform Enablement & Automation:

• Lead CSDM implementation and adoption, including service modeling and stakeholder onboarding.
• Enable scalable and automated data ingestion via Discovery, integrations, APIs, and tag-based mapping.
• Govern Identification and Reconciliation Engine (IRE) rules, precedence, and data sources.
• Ensure CMDB design supports Service Mapping, AIOps, automation, and advanced analytics use cases.

Compliance, Audit & Continuous Improvement

• Support SOX and internal audits through strong governance, evidence, and certification controls.
• Continuously assess CMDB and CSDM maturity and drive improvement initiatives.
• Identify and close gaps impacting security, reliability, automation, and data trust.

Qualifications

Required:

• Extensive hands-on experience with Service Now CMDB and CSDM in a large, complex enterprise environment.
• Strong background in configuration management, data governance, and ITIL/ITSM.
• Proven experience defining CI models, service models, and reconciliation strategies.
• Demonstrated ability to operate governance frameworks and drive cross-team adoption.
• Strong stakeholder management and communication skills.

Preferred:

• Service Now certifications (CMDB, CSDM, Discovery, Service Mapping, CIS modules).
• Experience supporting SOX or similar regulatory frameworks.
• Exposure to cloud platforms (Azure, AWS, GCP) and tag-based data models.
• Understanding of enterprise architecture and service design principles.

Key Attributes

• Process Owner Mindset: Takes end-to-end accountability and drives adoption.
• Data & Quality Focused: Values accuracy, traceability, and auditability.
• Analytical & Structured: Comfortable with complex data models and relationships.
• Collaborative Influencer: Aligns diverse stakeholders without formal authority.
• Continuous Improvement Driven: Constantly raises the maturity bar.

What We Offer:

• A leading role in shaping NXP’s global configuration management and service data architecture.
• Career development, training, and Service Now certification opportunities.
• A collaborative, innovative environment within a global high-tech enterprise.
• Competitive compensation and benefits package.

If you are passionate about driving efficient incident resolution and continuous improvement in a 24/7 operational environment, we invite you to apply and become a key part of our team!

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