招聘
NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years.
It’s a unique legacy of innovation that’s fueled by great technology—and amazing people.
Today, we’re tapping into the unlimited potential of AI to define the next era of computing.
An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world.
Doing what’s never been done before takes vision, innovation, and the world’s best talent.
As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work.
Come join the team and see how you can make a lasting impact on the world.We are looking for a Senior Director of Customer Quality Engineer in a leadership role to support lead our customer quality assurance activities, stationed in Santa Clara, California!
Your main role will be leading a team of customer quality engineers/managers to resolve customer related quality issues in the US, Europe, and Asia.
You will establish strategic direction for the group and form senior management level relationships with customers and across NVIDIA.
Champion critical customer issues covering status of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints.
You are the representative for customers on quality related topics within NVIDIA!What you’ll be doing:Act as the voice of the customer, addressing complaints, ensuring needs are met, and be the key contact point for supporting complex and high impact quality-related issues with potential for of considerable impact to the business.
Lead multi-functional teams of various internal organizations bridging quality with customer satisfaction and resolving product issues.
Advise senior and executive management on strategy for technical customer support and communication Constantly drive problem resolution by providing leadership and guidance on what issues need focus, prioritizing across business/product lines Drive quality improvement activities through monitoring and communicating of customer DPPM or failure rate trends to achieve best in class quality performance.
Drive customer RMA support processes including RMA approval process, failure verification, replacement inventory planning, and refurbishment plans.
Review Customer Specific Requirements and drive internal teams to meet or exceed customer expectations Ensure success of customer audits of NVIDIA and our suppliers by working with teams responsible for customer audit focus Review MPAs with regards to the Quality agreements aligning legal, business, and other necessary teams and negotiate with customers on terms and conditions Champion internal warranty reserve estimations and customer compensation claims What we need to see:15+ overall years in the following: Quality engineering or Product engineering with extensive customer interface experience being critical8+ years managing teams of engineers across different business units with multiple disciplines Data Center, systems, boards, and component level knowledge and experience a must.
Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues.
Strong leadership skills with experience coordinating teams with different subject areas Demonstrated Executive
Level: Management experience in large, cross-matrix, and geo-dispersed technology organizations Excellent written and oral communication skills, interpersonal skills, time management, and task prioritization skills Strong problem-solving abilities with excellent proficiency with 8D problem solving tools/methods and the capacity to interpret data for making well-informed decisions.
Proficient using MS Office software tools, data analytical tools, and email communicationsA Bachelor’s degree in Electrical Engineering, Computer Science, or a related technical field (or equivalent experience). A Master’s degree is highly desirable.
Ways to stand out from the crowd:Automotive quality process experience/knowledge a plus.
Deep subject matter expertise in key quality processes, data center systems, manufacturing operations, silicon reliability, failure analysis, or other relevant area.
Widely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package.
As you plan your future, see what we can offer to you and your family www.nvidiabenefits.com/Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.
The base salary range is 332,000 USD - 500,250 USD.You will also be eligible for equity and benefits.
Applications for this job will be accepted at least until March 5, 2026.This posting is for an existing vacancy. NVIDIA uses AI tools in its recruiting processes.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer.
As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
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关于NVIDIA

NVIDIA
PublicA computing platform company operating at the intersection of graphics, HPC, and AI.
10,001+
员工数
Santa Clara
总部位置
$4.57T
企业估值
评价
4.4
10条评价
工作生活平衡
2.8
薪酬
4.2
企业文化
4.3
职业发展
4.1
管理层
3.8
78%
推荐给朋友
优点
Cutting-edge technology and innovation
Excellent compensation and benefits
Great team culture and collaboration
缺点
Work-life balance challenges
High pressure and stress
Long hours required
薪资范围
67个数据点
Junior/L3
Mid/L4
Senior/L5
Junior/L3 · Analyst
7份报告
$170,275
年薪总额
基本工资
$130,981
股票
-
奖金
-
$155,480
$234,166
面试经验
5次面试
难度
3.0
/ 5
面试流程
1
Application Review
2
Recruiter Screen
3
Technical Phone Screen
4
Onsite/Virtual Interviews
5
Team Matching
6
Offer
常见问题
Coding/Algorithm
System Design
Behavioral/STAR
Technical Knowledge
Past Experience
新闻动态
Negotiating NVIDIA's Offer
Base, stock, and sign-on negotiable. Recruiters invested in closing candidates. CEO reviews all 42K employee salaries monthly. Stock growth has made many employees millionaires.
News
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NaNw ago
NVIDIA Culture Discussions
Team-dependent experience; sink-or-swim culture that rewards high performers but can be overwhelming. No politics, flat structure, but demanding workload with some teams requiring evening/weekend work.
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NaNw ago
NVIDIA Interview Discussions
Technical bar is high with 4-6 rounds. Process takes 4-8 weeks. Expect C++ questions, LeetCode medium, and system design. Difficulty rated 3.16/5.
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NaNw ago
NVIDIA Company Reviews
WLB rated 3.9/5 (lowest category). 64% satisfied with WLB but 53% feel burnt out. Compensation rated 4.4-4.5/5. Experience highly team-dependent.
News
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NaNw ago