ABOUT SETUP SESSIONS (PROGRAM OVERVIEW)

Setup Sessions is a high-volume program that pairs Notion customers with vetted Notion experts for short, practical 1:1 sessions. The goal is to help customers get unblocked quickly, adopt best practices, and leave with a clear, usable system.

At scale, the program relies on consistent operations: accurate booking and routing, clean data, reliable onboarding and payouts, and quality standards that evolve as the program grows.

ABOUT THE ROLE:

This role supports the day-to-day operations of the Setup Sessions program. You will keep our core Notion systems accurate, run repeatable admin workflows (screening, onboarding, payouts), and actively streamline operations using Notion AI and agents so repetitive work is minimized over time.

WHAT SUCCESS LOOKS LIKE (FIRST 30–60 DAYS)

• Core program ops databases are consistently accurate, labeled correctly, and easy to trust.

• Screening and onboarding workflows move forward on time with clear status visibility.

• Payout workflows run smoothly with validation checks and fewer manual exceptions.

• Repeatable tasks are documented, simplified, and increasingly automated with AI and agents.

• Program standards and processes stay current as the program evolves (naming, labeling, templates, and SOPs).

WHAT YOU'LL ACHIEVE:

Program operations + admin workflows

• Own day-to-day maintenance of the core program ops system and its repeatable workflows.

• Provide screening and onboarding admin support (tracking, coordination, system setup steps).

• Provide payouts administration support (running checks, preparing inputs, flagging exceptions).

• Support limited expert-facing comms when needed (using templates, clear boundaries, and escalation paths).

Notion systems ownership (data hygiene + standards)

• Maintain and improve the key program ops admin databases (e.g., onboarding, registry, portals, call capture, client feedback, payouts).

• Tune processes and system standards to ensure naming, labeling, and data quality are accurate and consistent.

• Identify process drift and implement updates so the system evolves cleanly with the program.

AI + agents to streamline operations

• Reduce manual work by building, testing, and iterating on AI-assisted workflows.

• Use Notion AI and agents to automate or semi-automate repeatable tasks (triage, labeling, quality checks, summaries, and routine updates).

• Document automations and operating procedures so they are maintainable and transferable.

SKILLS YOU'LL NEED TO BRING:

• Extremely detail-oriented. Comfortable with “systems hygiene” work (naming, labels, consistency, and accuracy).

• Strong Notion proficiency, especially databases, relations, linked views, templates, and permissions hygiene.

• Demonstrated ability to improve and streamline operational systems, not just execute them.

• Familiarity with AI-assisted operations, including Notion AI and agents.

• Familiarity with MCP or similar patterns for connecting tools to workflows.

• Calm, low-drama communicator who can work asynchronously and proactively surface issues.

• Availability that overlaps with PST–EST working hours.

IMPORTANT NOTE ON APPLICANT FIT:

Current Setup Sessions experts are discouraged from applying for this role.

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated range for total on target earnings (including base salary and on target incentive pay) for this role is $55 - $65 per hour.

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