About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Personal Banker

Under general supervision, the Personal Banker works independently to deliver an exceptional client service experience across a full range of banking products and services. This role is responsible for executing and supporting administrative and operational activities related to client accounts, transactions, and servicing needs. The Personal Banker interacts with clients in person, by phone, and via email to respond to inquiries, provide information, and support ongoing banking relationships.

Key responsibilities include opening, maintaining, and servicing client accounts; executing money movement requests; preparing client materials and reports; resolving inquiries; and maintaining complete and accurate records. The role also focuses on identifying client needs, providing holistic guidance, and cross‑selling appropriate products and services, while strictly adhering to banking policies, procedures, and regulatory requirements.

Key Responsibilities

• Develop a strong understanding of the business model and engage appropriate subject matter experts to identify potential opportunities and solutions for clients.
• Execute and submit client account servicing activities within established timeframes, including wires and fund transfers, account openings and closures, account maintenance, document imaging, and issue research.
• Proactively collaborate with Relationship Management and NCSS teams to obtain required information and ensure accurate execution of client requests.
• Process paying and receiving activities, including cash transactions, and perform daily balancing in accordance with operational standards.
• Maintain familiarity with and adherence to all Wealth Management Lobby Banking Operations policies and procedures.
• Assist with the maintenance and servicing of Safe Deposit Boxes, where applicable.
• Demonstrate expertise in setting up all types of client accounts and services, ensuring documentation is complete and compliant to avoid deficiencies.
• Maintain a strong working knowledge of banking policies, procedures, and compliance requirements, escalating issues or concerns to management as needed.
• Build and maintain proficiency in business applications and online tools critical to client and account servicing, staying current on system enhancements and new technologies.
• Stay informed on new products and services to effectively respond to client questions and support relationship growth.
• Monitor banking reports and assist with audits as directed by the Team Leader or Manager.
• Share deposit‑area expertise and assist with training and knowledge transfer to team members, as assigned.

Qualifications

• Prior banking experience required.
• Strong knowledge of banking operations, products, and services.
• Understanding of federal regulations and banking guidelines, gained through work experience or formal training.
• Strong analytical, problem‑solving, and organizational skills with the ability to manage multiple priorities.
• Ability to work independently as well as collaboratively within a team environment.
• Excellent verbal and written communication skills.

Work Environment

• In‑office role: This position requires onsite presence to effectively perform job duties and responsibilities.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #Made For Greater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.