• Requisition 39802: Head Clerk
• Revenue Waybilling

**A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique background, relevant experiences, and passions. We look forward to learning about you.JOB TITLE: Head Clerk – Revenue Waybilling

Union Membership Required with mandatory associated membership dues and establishment of clerical seniority.

Initially, this position will report at 650 West Peachtree St. in Midtown Atlanta, GA.

Purpose:

Responsible for producing necessary documents relating to the movement of rail shipments and the protection of associated revenues.

Initial Duties:

• Responsible for producing necessary documentation relating to the movement of rail shipments and the protection of associated revenues.
• Must become familiar with procedures required to produce such documentation.
• Troubleshoot customer billing request issues.
• Professionally communicate with customers and internal departments to resolve billing requests.

Job Related Experience:

• Minimum Level: 2 years of customer service experience
• Required: Experience with invoicing or billing

Education:

• Preferred Level: Bachelor's Degree (BBA)

Qualifications and Skills:

• MS Excel/Spreadsheets
• MS Outlook
• MS Word/Word Processing
• Ability to type 40 Words Per Minute
• Strong interpersonal and customer service skills

Additional Union Membership/Seniority Information:

• New hires will typically join the union within 60 calendar days of the first day of service. This is a shift position that could include nights, weekends, and/or holidays. Employees typically become eligible for health benefits on the first day of the calendar month that follows employment. Spouse and dependents may be eligible for coverage. Dental and vision coverage after one year of service.
• Candidates should expect on the job training.
• Collective bargaining rules and clerical seniority will govern the hours of service and working conditions/requirements.
• Wage rates, benefits, and other duties are governed by the applicable TCU collective bargaining agreement, with the 100% step-rate daily wage detailed below.

Union Step Rate Pay:

• Year 1:

For your first 12 months of employment, you will be paid 85% of the full rate.

• Year 2:

After completing one year, your pay increases to 90% of the full rate.

• Year 3:

After two years, your pay increases to 95% of the full rate.

• After 3 Years:

Once you complete three years of employment, you will reach 100% of the full rate, which is currently a Wage Grade 13**$383.71** and subject to annual GWI’s on 7/1 consistent with the Agreement provisions.

Additional Qualifications and Job Responsibilities that may be required in connection with Clerical seniority:

• Understanding and following enforcing safety rules and processes
• Attention to detail and ability to work independently
• Strong verbal and written communication skills
• Ability to multi-task and adjust priorities
• Ordering material, using a forklift, and storing items in the appropriate location
• Capable of lifting 50+ pounds and may require outdoor work
• Must pass background screening and post-offer medical examinations, including drug tests

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.