Job Description

Nordstrom’s Returns product management organization is seeking a Senior Manager of Product Management to lead the strategy, development, and execution of capabilities that power how Nordstrom processes, routes, and recovers value from returned inventory across its network.

This role sits at the intersection of operations, technology, and business strategy — focused on prompt returns processing, intelligent disposition decisioning, and continuous reduction of financial impact from reverse inventory movement. The ideal candidate is a systems thinker who can connect the dots between business priorities, operational data, and scalable technical solutions, while driving measurable outcomes.

You’ll lead a team of Product Managers building enterprise-level capabilities that improve how Nordstrom processes, routes, and recovers value from returned merchandise — across every channel and every node in the network.

A day in the life...

• Lead and develop a team of Product Managers responsible for the design, delivery, and optimization of returns processing and reverse inventory movement capabilities — including disposition decisioning, routing logic, and recovery-based models across Nordstrom’s returns network.

• Own and drive the returns product roadmap — translating strategic direction into a well-sequenced, executable plan with clear milestones, measurable outcomes, and accountable owners.

• Collaborate with peers and leaders across the enterprise — including Inventory and Supply Chain — to define product vision, align on priorities, and ensure outcomes support Nordstrom’s enterprise goals.

• Translate ambiguous business challenges into actionable product frameworks and measurable KPIs tied to returns throughput, recovery rates, cost reduction, and processing speed.

• Partner with Data Science and Engineering teams to design intelligent systems and data models that enable dynamic disposition routing, exception handling, and data-driven decision-making across the returns lifecycle.

• Monitor and identify operational and customer needs, staying current on industry trends and translating them into product innovation and roadmap adjustments.

• Define and monitor key performance indicators for product performance, ensuring continuous improvement through data-driven insight.

• Hire, coach, and supervise an efficient and high-performing team, fostering a culture of innovation, accountability, and collaboration.

• Champion the development of enterprise product standards and governance models for reverse inventory movement that scale across channels and operational sites.

You own this if you have...

• 8+ years of product management experience, including 4+ years leading and managing teams in technology, retail, supply chain, or operations environments.

• Proven success delivering large-scale operational or data-driven systems that improve efficiency, reduce cost, or increase automation.

• Deep understanding of returns, reverse logistics, inventory disposition, or supply chain operations, with the ability to translate operational complexity into scalable platform solutions.

• Strong analytical and quantitative skills, using data and metrics to drive decisions, validate trade-offs, and measure success.

• Technical fluency — comfortable collaborating with Engineering to shape solution design and performance standards.

• Excellent communication and storytelling skills; able to simplify complexity and align stakeholders from frontline operations to senior leadership around a shared vision.

• Demonstrated ability to manage ambiguity, define frameworks, and lead teams through change in a fast-paced, cross-functional environment.

• Bachelor’s degree in business administration, supply chain management, engineering, or a related field (MBA or advanced degree preferred).

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$191,000.00 - $297,000.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf