Product Manager 2 - Experimentation, Observability & Platform Infrastructure (Hybrid - Seattle) at Nordstrom

Job Description

We are looking for a Product Manager 2 to own the experimentation, observability, and platform infrastructure capabilities that power Nordstrom's digital experience.

This role sits at the intersection of engineering infrastructure and product delivery. You'll define roadmaps, make prioritization tradeoffs, and help Nordstrom's platform evolve at a moment when the tools teams use to experiment, monitor, and ship software are changing fast. Every experiment run on the site, every real time analytics insight surfaced, and every build that goes through the release pipeline touches your portfolio. Your decisions directly impact the velocity and quality of work for 15+ product and engineering teams.

A Day in the Life...Product Strategy and roadmap:

Define and drive the product roadmap for experimentation and platform infrastructure, ensuring alignment with Nordstrom’s engineering strategy and broader digital product goals. Evaluate where AI and automation can accelerate roadmap delivery or unlock new platform capabilities. Evangelize the roadmap with stakeholders across Engineering, Product, Digital Merchandising and Analytics.

AI exploration:

Nordstrom is actively exploring how AI can improve experimentation and monitoring workflows. This role won't come with a fully baked AI roadmap. The PM in this role will help determine where AI adds real value to our platform capabilities, build the case to invest, and execute on the bets that clear the bar.

Technical Vendor Management:

Own vendor relationships with partners including Optimizely and Quantum Metric, defining platform roadmap requirements, feature prioritization, integration needs, and performance expectations.

Platform health and measurement:

Define and monitor KPIs across your portfolio. Use those metrics to make investment decisions. Stay current with emerging practices in frontend platform engineering and experimentation tooling.

Product execution and delivery:

Write user stories, acceptance criteria, and technical requirements for platform features, tooling improvements, vendor integrations, and infrastructure upgrades. Define clear definitions of done and measurement plans. Own launch plans including UAT, communication, change management, and post-launch validation. Work with engineering to drive progress through day-to-day backlog management, agile ceremonies, and release planning.

Collaboration and Influence:

Partner with Engineering Manager and Tech Leads to align on priorities and execution. Collaborate with Engineering, Product, Analytics, Digital Merchandising teams, depending on your platforms.

What We Value

• Genuine passion for your product and, most importantly, your customers (developers, product managers, business stakeholders)

• Curiosity and learning

• Collaboration and diversity of thought

• Evidence-based outcomes

• Speed to market and progress over perfection

• Accountability

Qualifications Required

• 3+ years as a PM working on internal platforms, developer tools, or experimentation infrastructure.

• Strong technical aptitude with ability to engage on topics like A/B test statistical validity, feature flag architecture, and digital experience analytics without needing everything translated.

• Excellence at working with both technical and non-technical stakeholders, aligning diverse teams through clear, persuasive communication.

• Outstanding organizational and time management skills with ability to manage multiple workstreams simultaneously

• Self-starter with strong drive and meticulous attention to detail, able to own initiatives end-to-end while ensuring nothing falls through the cracks

• Bachelor's degree in computer science, Engineering, or a related technical discipline preferred, or equivalent combination of education and experience

Preferred

• Experience managing vendor relationships, evaluating third-party platforms, and translating business requirements into technical specifications

• Experience with experimentation platforms (Optimizely, Stat Sig) or product analytics tooling (Quantum Metric, Full Story, Amplitude)

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$121,500.00 - $188,500.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf