Job Description

Product Manager 2 for Transportation is a key member of the Supply Chain Product Management team, responsible for developing and executing a strategic roadmap that drives fast, reliable, and cost-efficient delivery across the fulfillment network. This role will work cross-functionally with transportation operations, carrier partnerships, fulfillment, engineering, data science, UX, and business teams to optimize the end-to-end shipping experience — from same-day delivery capabilities to carrier selection and last-mile performance — while improving customer satisfaction and operational efficiency.

Key Responsibilities

Strategic Planning & Roadmap Execution

• Define and drive the Transportation product roadmap, ensuring alignment with business goals, customer experience strategy, and network capabilities.
• Partner with transportation operations, carrier teams, and engineering to develop data-driven solutions across same-day delivery, carrier management, and shipping optimization.
• Drive execution by managing backlog, defining user stories, and ensuring successful feature delivery across carrier selection, routing, rate shopping, and delivery speed optimization.
• Collaborate with finance and business stakeholders to assess value realization, including cost savings, revenue impact from speed improvements, and carrier performance outcomes.
• Monitor KPIs including on-time delivery rates, carrier performance, same-day fulfillment rates, cost-per-shipment, and customer satisfaction metrics to identify improvement opportunities.

Product Development & Delivery

• Lead end-to-end product lifecycle for transportation features, from discovery to post-launch validation.
• Collaborate with UX, Engineering, and Research teams to design shipping and delivery experiences that balance customer clarity with operational feasibility.
• Define requirements through wireframes, process flows, user stories, and acceptance criteria for carrier integration, same-day orchestration, and shipping rule engines.
• Ensure feature objectives are maintained during development by partnering closely with Engineering and Data Science teams.
• Drive integration efforts across WMS, OMS, carrier APIs, and customer-facing systems to enable seamless shipping execution and visibility.

Cross-Functional Collaboration

• Build relationships with Engineering, Operations, Carrier Partnerships, Data Science, and Research teams to align priorities and resolve dependencies.
• Partner with business and carrier teams to understand market-specific requirements, promotional impacts, and seasonal demand patterns affecting transportation capacity and cost.
• Communicate progress and results to stakeholders at all levels, including executive leadership, with data-driven insights.
• Support incident triage and transportation performance investigations to maintain operational reliability and customer trust.

Go-to-Market & Optimization

• Design A/B testing and experimentation plans to validate improvements to same-day delivery eligibility, carrier selection logic, and shipping speed offerings across market nodes and customer segments.
• Execute launch strategies, including UAT, change management, stakeholder communication, and post-launch validation.
• Analyze transportation performance data to identify root causes of delays, cost inefficiencies, and carrier failures, and drive continuous improvement initiatives.
• Drive adoption of best practices and operational guardrails to maintain shipping integrity and carrier compliance across the fulfillment network.

Qualifications

Required

• 4+ years of product management experience, preferably in supply chain, logistics, e-commerce, or transportation.
• Bachelor's degree in Business, Engineering, Computer Science, or related field.
• Proven ability to work with data science and engineering teams on algorithmic or data-driven products.
• Strong analytical skills with experience in KPI development, A/B testing, and data-driven decision-making.
• Basic technical proficiency (Agile methodologies, APIs, system integrations, SQL).
• Exceptional communication and stakeholder management skills across technical and business audiences.
• Ability to thrive in ambiguity and manage competing priorities across multiple systems and stakeholders.

Preferred

• Experience with carrier management systems, order management systems, or last-mile delivery platforms.
• Familiarity with same-day or on-demand delivery operations and fulfillment node orchestration.
• Experience in multi-node fulfillment networks or omnichannel retail environments.
• Understanding of carrier contracting, rate shopping, and last-mile delivery operations.
• MBA or advanced certification in Product Management (e.g., CSPO, Pragmatic Institute).

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

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Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$121,500.00 - $188,500.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf