Job Description

As the Senior Manager, Learning Delivery, you will lead the delivery and enablement of learning experiences across Nordstrom. This role leads a team of learning professionals and operates as part of an integrated Talent Management & Learning ecosystem. The Sr. Manager, Learning Delivery is part of the Learning Center of Excellence which sets enterprise learning standards and delivery practices, working in close partnership with role-based training teams. This leader will work in close partnership with members of the following teams: Talent Design, Talent Development, Learning Operations, and Talent Enablement & Culture.

Success in this role requires strong people leadership, a nuanced understanding of Nordstrom’s workforce and business context, deep expertise in adult learning and facilitation, and outcome-driven project management oversight to deliver results in a complex environment.

A day in the life…

• Lead, coach, and develop a team of learning professionals responsible for learning delivery, facilitation enablement, and capability building.

• Work with HR Partners and Select Business stakeholders to align learning strategies, set delivery expectations, define success measures and communicate learning impact.

• Partner with Talent Design and Development Program leaders to ensure learning experiences are delivered as intended and aligned to enterprise priorities.

• Collaborate with Learning Operations to ensure delivery is scalable, operationally sound, and supported by effective systems, processes, and governance.

• Work closely with the Talent Enablement & Culture team to ensure learning delivery reinforces desired behaviors, leadership expectations, and cultural outcomes.

• Apply a strong understanding of our people, roles, and business realities to tai Enable learning delivery at scale by selecting and applying the appropriate build, buy, curate, or DIY approach based on learner need and context.

• Lead and evolve enterprise facilitation standards, ensuring quality across in Build facilitator capability and confidence across centralized and decentralized audiences.

• Establish and sustain a Community of Practice that supports consistency, knowledge sharing, and continuous improvement among learning partners.

• Apply strong project and program management discipline to plan, sequence, and deliver complex learning initiatives—managing scope, timelines, dependencies, and risks.

• Use data, feedback, and learner insight to continuously improve learning delivery effectiveness and experience.

You own this if you have…

• 6+ years of experience in Learning, HR, Talent Management, or a closely related field, with a strong foundation in adult learning principles.

• Demonstrated experience leading and developing teams, including managers or senior individual contributors.

• Proven success delivering learning in complex, decentralized organizations.

• A strong understanding of how business context, employee experience, and learning delivery intersect.

• Deep knowledge of learning solution approaches and how to apply them effectively.

• Experience leading facilitation and instructor led learning at scale.

• Strong project and program management skills, with experience delivering multiple, interdependent initiatives.

• Strong collaboration and influence skills, with comfort working primarily through internal TM&L partnerships.

• Ability to navigate ambiguity and bring clarity through structure, prioritization, and disciplined execution.

• A commitment to inclusive, accessible learning experiences and continuous improvement.

Location:

This is hybrid role requiring the selected candidate work onsite four (4) days per week and live within a commutable distance of the Nordstrom corporate offices in downtown Seattle, WA

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$131,500.00 - $210,500.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf