Product Manager 2, Loyalty - (Seattle, WA) - HYBRID at Nordstrom

Job Description

Our mission at Nordstrom is to empower our customers to feel good and look their best. As a Product Manager 2 on Nordstrom's Product Management Team, you will play a crucial role in enhancing the customer experience by leveraging data-driven insights to deliver key features, functionality, and programs. You will collaborate across the organization to drive innovative solutions that solve real problems, anticipate customer needs, and exceed their expectations, thereby driving brand loyalty and improving financial performance.

As a member of the Marketing & Loyalty Product Management team, you will help deliver an exceptional customer experience for our Loyalty customers. We manage the underlying technology powering the Nordy Club, one of retail's most recognized loyalty programs — including awarding, promotions, and member benefits at scale. In this role, you'll balance customer-facing benefit experiences with backend platform reliability and operational tooling, moving fluidly between strategic conversations and day-to-day execution. You will work closely with your Loyalty Engineering squad, the Loyalty Operations team, Nordstrom product peers, and partner with external vendors who are critical to our platform. You'll be part of a team that works hard to engage and reward our customers and drive customer growth every day.

A Day in the Life

• Prioritization and Planning: Manage the product roadmap and feature backlog across loyalty awarding, promotions, member benefits, and loyalty operations tooling
• Problem Framing and Decomposition: Independently identify and frame problems, translating ambiguous opportunities into clear user stories, acceptance criteria, and measurement plans
• Collaboration and Influence: Collaborate across Product Management, Experience Design, Engineering, Analytics, Operations and Business teams to create meaningful customer experiences; influence without authority across a matrixed organization, including external vendor relationships
• Drive Impact: Embed with the Engineering squad to drive progress against deliverables through day-to-day backlog management, agile ceremonies, and launch planning
• Continuous Discovery and Insights: Monitor key KPI performance; benchmark results and stay current with customer and market research to identify improvements and feature opportunities
• Product Strategy and Vision: Contribute to a product vision aligned with company goals and business priorities, and evangelize with your squad and key stakeholders

You Own This If You Have…

• Experience:

3+ years of product management experience or equivalent; technology or ecommerce company background preferred

• Customer Focus:

Passion for understanding our customers and creating experiences that help them feel good and look their best

• Technical Acumen:

Solid understanding of software development principles, including agile methodologies, API-based platforms, and A/B testing; comfort working closely with engineering teams

• Analytical Skills:

Strong data fluency, including comfort with data querying tools and interpreting loyalty or retail KPIs; ability to build and execute measurement plans; strong critical thinking and problem-solving skills

• Collaboration Skills:

Ability to build relationships and drive results across Product, Analytics, Engineering, User Experience, and external partners

• Communication Skills:

Strong verbal and written communication skills, including presenting to various levels within a matrixed organization

• Organization Skills:

Outstanding organizational and time management skills; ability to manage competing priorities across a complex platform

• Nice to Have:

Experience in loyalty programs, retail technology, or platform/API product management

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$121,500.00 - $188,500.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf